Deal Desk Coordinator

Job Description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGovs mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary

Reporting to the Commercial Operations Manager, the Deal Desk Coordinator (India) supports the execution of day-to-day commercial operations by preparing quotes, order forms, and Professional Services assignments. This role ensures accurate and timely processing of transactional deal flow, supporting U.S. and global revenue operations across new business, expansions, renewals, and partner deals. The ideal candidate thrives in a detail-oriented, fast-paced environment and is comfortable working within structured processes across multiple systems.

Responsibilities

- Prepare and submit Salesforce CPQ quotes and order forms based on AE, CSM, or Partner-submitted requests using guided selling tools
- Execute transactional deal desk activities, including new logo quotes, amendments, co-terms, and Professional Services project setup based on regional capacity assignments
- Populate and route standard approval workflows for discounts, custom terms, billing exceptions, and product changes according to documented SOPs
- Review deals and change orders for required fields, data accuracy, billing term consistency, and quote integrity before hand-off to the U.S. team
- Assist with drafting change order documentation and billing updates for Professional Services in partnership with the India Team Lead
- Maintain internal trackers, intake queues, and CPQ dashboards to ensure all requests are documented, updated, and resolved within SLA
- Escalate any blockers or ambiguous requests to the India Team Lead for review and further direction
- Coordinate handoffs to U.S.-based Deal Desk team at the end of shift with full documentation in Slack or shared tools

Requirements And Preferred Experience

- Bachelors degree required; preferred fields include Business Administration, Commerce, or Finance
- 13 years of experience in Deal Desk, Sales Operations, or quoting support role
- Experience working in Salesforce CRM; familiarity with Salesforce CPQ or similar quoting tools preferred
- Strong attention to detail, with demonstrated ability to review data for accuracy and completeness
- Basic understanding of B2B software pricing models, billing terms, and contract structures preferred
- Able to follow structured SOPs while working across multiple internal systems
- Effective written and verbal communication skills, with the ability to collaborate across time zones
- Comfortable working in a high-volume, process-oriented environment and meeting strict turnaround times

Why OpenGov

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think its the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everythingfrom the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. Weve touched 2,000 communities so far, and were just getting started.

A Team of Passionate, Driven People

This isnt your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work For You

Enjoy an award-winning workplace with the benefits to match, including:

- Comprehensive healthcare options for individuals and families
- Flexible vacation policy and paid company holidays
- 401(k) with company match (USA only)
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches