Urgent HIS Support Specialist

2 days ago


Chennai, India IQVIA Full time

Role: HIS support Specialist Location: Chennai Experience: 2 - 5 Years Mandatory skills : Hospital system support, Ticketing, Troubleshooting Shift: Rotational Essential Functions - Works with customers and project management teams to identify key project milestones and implementation timelines. - Builds, documents and maintains new and existing customer-centric business critical solutions. - Develops and implements solution validation plans. - Ensures quality control during implementation and execution of the validation plans. - Builds training materials for the implemented solutions. - Trains customers on the implemented solutions. - Participates in QA, UAT & production launch support related to various customer engagements. - Contributes towards building implementation and integrations best practices and the knowledge base. - Collaborates with the DrugDev product development team to help improve and expand core platform functionality. - Provides Tier 2/3 technical support for custom integrations. - Has working knowledge of support processes and working in production environment. - Works with customers and project management teams to identify key project milestones and implementation timelines. Qualifications - Bachelor's Degree Computer Science, a related field, or equivalent experience - Experience working with external customers to gather technical requirements Preference - Working knowledge of software development processes and methodologies Req - Knowledge of the clinical trial / pharmaceutical domain Pref - Powerful work ethic with a focus on customer satisfaction Intermediate - Strong customer facing and presentation skills Intermediate - Process documentation skills Intermediate - Validation documentation and execution skills



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