Customer Account Manager

Company Description What if companies had truly informed engaged and influential employees This is the challenge that Sociabble decided to take up in 2014 by launching an SAAS platform for and 11 years later Sociabble is used in more than 180 countries by companies such as International since day 1 the company has offices in Sociabble was founded by two pioneers of the Internet Jean-Louis Benard and Laurent Gauthier entrepreneurs and investors for more than 25 years By building the company they were inspired by the best of U S -based SAAS platforms without being constrained by the caricatures or culture of Silicon Valley start-ups They created a boostrapping culture Sociabble is identified by U S analysts as one of the best solutions on the market today Simplicity kindness respect exemplarity fairness and trust are the values around which the company has developed The teams consist of a mix of experienced and junior professionals to facilitate day-to-day learning through mentoring It is in the Customer Success team that a permanent position is vacant Customer Account Manager As a Customer Account Manager you are responsible for the business strategy and development of your client portfolio in APAC Your mission is to ensure customer satisfaction retention and growth of strategic accounts by aligning their business challenges with Sociabble s solutions You are the key partner for client decision-makers C-level Sponsors Communication HR IT and oversee the entire customer lifecycle from onboarding to partnership development working closely with a Digital Project Manager DPM and liaising with Product teams Your role is structured around four strategic pillars Account management Responsible for driving growing financial revenue by securing renewals and identifying growth opportunities within your portfolio Build a strong network within your accounts and develop high-level strategic relationships with key decision-makers C-level in a business partnership mindset Manage the entire sales cycle from identifying and qualifying needs to presenting tailored solutions handling commercial proposals negotiations and closing deals within your portfolio Strategic advisory Act as a trusted advisor to clients C-levels Sponsors Communication HR understanding their business challenges and guiding them on engagement strategies related to communication and advocacy Define the Success Plan alongside the DPM and ensure its alignment with the client s strategic goals Lead regular check-ins and steering committees bringing together the client s project team and executive stakeholders Driving Sociabble deployment adoption Oversee project support primarily executed by the DPM in charge of operational execution and technical coordination across all project phases before during and after deployment Ensure that project actions executed with the DPM align with the client s long-term strategic needs Relay client feedback to the Product teams to contribute to platform improvements Proactively suggest internal process enhancements to optimize the customer experience Inspire manage share knowledge Working directly with the DPM you ensure a clear division of responsibilities and create an efficient dynamic working environment Embody Sociabble s values fostering a culture of excellence and collaboration among colleagues and clients Qualifications Qualifications The ideal Candidate Education experience University degree in commercial digital or engineering fields 4 years of hands-on experience as an Account Manager with project management exposure 3 years of experience handling both indian APAC clients Sales account management expertise Strong background in long and complex sales cycles using various methodologies Proven ability to manage multiple projects simultaneously in a fast-paced environment Full sales cycle experience renewals upsells cross-sells and negotiations Languages work Style Fluent in English C2 - mandatory Highly autonomous self-motivated and results-driven Ability to perform at a high level in a full-remote setting Strong team player able to collaborate effectively across teams and departments Proactive mindset taking initiative and anticipating client needs Stakeholder engagement client relations Skilled at engaging with C-level executives HR Directors Communication Directors and Project Managers Ability to build and maintain long-term strategic relationships including with large accounts Strong service orientation with a mix of analytical and synthesis skills Essential skills knowledge Expertise in new technologies SaaS and digital transformation Deep understanding of internal communication social networks and community management Team management experience is a plus - while not mandatory prior leadership or mentoring experience is highly valued Mandatory experience please note that applications that do not meet these criteria cannot be considered Minimum 4 years in a related position including experience handling APAC customers Fully bilingual in English C2 level required Proven experience managing the full sales cycle renewals upsell cross-sell negotiation Ability to manage multiple complex projects simultaneously Demonstrated expertise in High-Touch portfolio management Additional Information Our perks Join an international Scale Up SaaS that s certified as a and as a Best Workplace for 2023 Explore your new role with personalized and comprehensive onboarding followed by workshops Friday trainings and year-round training sessions Enjoy benefits designed for your well-being at work healthcare support paid leaves and sick days Find your perfect balance with hybrid and flexible work LI-Hybrid all while reuniting with your team in our beautiful office in Bombay one day each week Connect with your colleagues through numerous events afterworks team buildings town halls Choose a committed company partnership with Tree Nation where each Sociabble employee plants trees to offset their CO2 emissions Embody our values kindness ambition humility At Sociabble we are Our recruitment process Video meeting 45 minutes via Teams with Lousia Talent Acquisition Manager interview 1h30 with Laura Chief Customer Officer Interview 45 minutes with Krusha Head Director of APAC Simulation 1h with Krusha Laura Jeoffrey Customer Success Director Informal meeting 15 minutes with Vaibhavi Digital Project Manager Reference check Important information before applying Permanent Position Based in Mumbai All your information will be kept confidential according to EEO guidelines