▷ Apply in 3 Minutes: Customer Solutions Design Professional

Job Req ID Posting Date Function Location Salary Why this job matters The Customer Solutions Design Professional supports the creation of end-to-end technical designs and solutions which meet customer needs What you ll be doing 1 Supports the capture of business requirements and translates it into high quality technical solutions using standard solution approaches 2 Contributes to resolve issues that arise during design 3 Supports in the design of solutions based on specific requirement using standard approaches in line with the wider technical strategy or roadmap 4 Designs solutions that are scalable adaptable and cost effective in line with business needs and manage the integration of the design 5 Ensures that own designs adhere to architectural principles and policies 6 Performs root cause analysis for issues in relation to designs 7 Supports change management impact assessments and design documentation updates 8 Provides in-life support for issues related to a specific solution or root cause analysis support for designs 9 Supports the implementation of ways to improve working processes within the area of customer solution design The skills you ll need Troubleshooting Business Strategy Technology Integration Decision Making Requirements Analysis Root Cause Analysis Requirements Gathering Growth Mindset Negotiation Business Analysis Commercial Acumen Solution Design Technology Migration Inclusive Leadership Proposal Development Our leadership standards Looking in Leading inclusively and Safely I inspire and build trust through self-awareness honesty and integrity Owning outcomes I take the right decisions that benefit the broader organisation Looking out Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business Commercially savvy I demonstrate strong commercial focus bringing an external perspective to decision-making Looking to the future Growth mindset I experiment and identify opportunities for growth for both myself and the organisation Building for the future I build diverse future-ready teams where all individuals can be at their best With over 175 years of heritage BT is now the flagship business brand of BT Group We ve brought together our best people and capabilities into a B2B powerhouse serving 1 2 million business customers internationally We re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes from big household names and government departments right through to sole traders and new start-ups But it s not just the technology that matters it s what it can do to help them build stronger smarter more secure businesses We value diversity and inclusion and believe in making a positive impact We connect for good by championing digital inclusion and equipping people businesses and communities with digital skills to thrive As a member of our team you will be part of an organisation that celebrates difference fosters innovation and provides you with opportunities to be your best With millions of businesses relying on us daily joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society A FEW POINTS TO NOTE Although these roles are listed as full-time if you re a job share partnership work reduced hours or any other way of working flexibly please still get in touch We will also offer reasonable adjustments for the selection process if required so please do not hesitate to inform us DON T MEET EVERY SINGLE REQUIREMENT Studies have shown that women and people who are disabled LGBTQ neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria We re committed to building a diverse inclusive and authentic workplace where everyone can be their best so if you re excited about this role but your past experience doesn t align perfectly with every requirement on the please apply anyway - you may just be the right candidate for this or other roles in our wider team