Collection Manager-SME

1 week ago

Vijayawada Pune, India Skillventory Full time
Job Description

Key Responsibilities:

- Portfolio Management:
- Monitor and manage the working capital loan portfolio, ensuring timely collection of EMIs, interest, and principal.
- Maintain DPD (Days Past Due) levels as per target and minimize NPA occurrences.
- Recovery Operations:
- Coordinate with internal teams and third-party agencies for recovery efforts.
- Conduct regular follow-ups with delinquent customers through calls, visits, and legal means (if necessary).
- Recommend legal or recovery actions for chronic defaulters in consultation with legal and credit teams.
- Team Management:
- Manage and guide field collection executives or agencies for effective recovery.
- Train and monitor the performance of outsourced collection partners.
- MIS & Reporting:
- Prepare daily, weekly, and monthly collection reports.
- Analyze collection trends and identify potential problem accounts.
- Share actionable insights with senior management.
- Customer Interaction & Relationship:
- Engage with customers to understand payment difficulties and offer suitable repayment solutions or restructuring.
- Maintain a professional and customer-centric approach to recovery.
- Compliance & Audit:
- Ensure adherence to regulatory and internal compliance norms in collection practices.
- Support audit and compliance teams with required data and responses.

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