Team Lead, Operations, DRCC

2 weeks ago

India Amazon Music Full time
Job Description

DESCRIPTION

The Team Lead Operations is responsible for leading and managing day-to-day operations within the Returns Consolidation Center, ensuring efficient processing of returned merchandise while maintaining high quality standards and team productivity. This role requires strong leadership skills to drive operational excellence and team performance.

Key Responsibilities:
People Management:-
- Lead, coach, and develop a team of associates
- Monitor attendance, performance, and productivity metrics
- Conduct regular team meetings and performance reviews
- Ensure proper staffing levels and workforce planning
- Foster a positive work environment and team culture

Operations Management:-
- Oversee daily returns processing operations
- Monitor and maintain quality standards
- Implement and maintain standard operating procedures
- Drive continuous improvement initiatives
- Ensure compliance with safety protocols and procedures

Performance Management:-
- Track and analyze key performance indicators (KPIs)
- Identify bottlenecks and implement solutions
- Set and monitor team productivity goals
- Generate and review performance reports
- Implement action plans for performance improvement

Process Optimization:-
- Identify opportunities for process improvement
- Implement lean management principles
- Coordinate with other departments for smooth operations
- Maintain inventory accuracy and control
- Optimize workspace organization and efficiency

Required Qualifications:
- Bachelor's degree or equivalent work experience
- 3+ years of operations management experience
- Previous leadership experience in warehouse/logistics environment
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in MS Office and warehouse management systems
- Experience with lean management principles

Preferred Qualifications:
- Experience in returns processing or reverse logistics
- Knowledge of safety regulations and compliance requirements
- Multi-shift operations experience

Physical Requirements:
- Ability to stand/walk for extended periods
- Ability to work in a warehouse environment
- May require weekend and holiday availability

The ideal candidate will be results-driven, demonstrate strong leadership abilities, and have a proven track record of driving operational excellence while maintaining team engagement and satisfaction.

BASIC QUALIFICATIONS

- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

- Experience in an operational role

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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