Team Lead
2 weeks ago
DESCRIPTION
The Team Lead under the Field Quality Assurance program will solve complex challenges with last mile delivery in their assigned territory, and should be able to work with program managers, operations managers, short on-road associates and stakeholders. The program is designed to gather correct geospatial data to enable defect reduction. The Team Lead will be responsible for managing short on-road associates, their rostering, routing, address defect prioritization, data analysis for quality of inputs collected, problem solve blockers for SORA and enable them for efficient daily operations.
Key job responsibilities
. Manage rostering and daily operations for assigned Short on road associates
. Understand the delivery defect and quality metrics attribution
. Daily analysis of SORA performance, stops attended and quality of geocode inputs
. Performance management of the assigned SORA
. To coordinate with Ops team to identify and collect address IDs with geospatial defects and partner with program team for route ingestion
. Problem solve the blockers and challenges faced by the associates
. Observe deliveries in the field to identify barriers to first-time delivery success recommend solutions and improvements to Amazon's systems and processes.
BASIC QUALIFICATIONS
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- Knowledge of city topography and road network
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