Renewal Operations Analyst

Job Description Our Company Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today. The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment. What You'll Do - Assess Renewals Opportunities 9-6 Months prior to expiry day. - Prepare pricing and quote for Renewals. - Check on End of Life and End of support. - Provide continuous support to the Renewals Sales Team - Assist with Contract/SOW preparation. - Work with Deal Desk on pricing and discount - Maintain Salesforce opportunity Hygiene. - Receive executed renewal order documentation. - Submit the Renewal order to the Teradata Order Management Group - Ensure initial invoice accuracy for customer delivery and provide on an as-needed basis support for invoice questions. - Salesforce reporting, data monitoring, tracking, and updating. This role will need to be proficient using Salesforce and able to learn new concepts and system process quickly. Including creating reports that aid with Data quality and monitoring. This role requires the ability to understand many different internal systems (data sets) and how they overlap, while connecting the information contained to provide insights. Who You'll Work With - This support role for Renewals Operations Consultant is an add to our current team. We are looking for someone with strong relationship management skills who wants to be on the bleeding edge of analytics technology to join our team as a Renewals Operations Consultant. - This role will work closely with our Sales and Finance Organizations. - In this role the Specialist will provide back-office administration support for our Global Renewals organization. At a high level, this support consists of Assessment of Renewals Opportunities, support entitlement administration, Coordinating with Deal Desk Team on pricing and contract renewal order submission. This individual will play a critical role in supporting the account and delivery teams in their overall endeavour to provide our customers a world-class experience. - This position reports to Supervisor, Global Renewal Support What Makes You a Qualified Candidate - Bachelors degree in Commerce, Business, Accounting, or Finance with 1 to 3 year experience in key responsibility areas. - Strong attention to detail - Strong communication skills, ability to work across levels/organizations, ability to build trust-based relationships with senior non-financial managers. - Results and success oriented, conveying a sense of urgency and driving issues to closure. - Ability to work with high degree of self-direction. - Work with confidential information What You'll Bring - Ability to coordinate multiple tasks in fast-paced environment. - Able to work well under pressure and to very tight deadlines. - Salesforce, Install Base Workbench, Service-Hub, AOM, Invoice Engine, WOT know How - Oracle ERP, Order Management, Contracts for Service experience - Experience using reporting, Business Intelligence tools such as Business Objects, Power BI, etc. Why We Think You'll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are. Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.