Production Support Analyst

4 weeks ago

Gurugram, India FNZ Group Full time

Job Description Responsibilities: - Monitor production systems proactively to ensure high availability, stability, and performance. - Investigate, analyze, and resolve incidents, service requests, and recurring system issues. - Collaborate with development, infrastructure, and business teams to identify root causes and implement sustainable solutions. - Create and maintain detailed documentation of support activities, issue resolutions, and process improvements. - Ensure compliance with SLAs, escalation procedures, and regulatory requirements. - Conduct system health checks, data validations, and performance tuning. - Provide end-user support, guiding users on system functionality and best practices. - Participate in disaster recovery planning, testing, and execution to maintain business continuity. Experience & Qualifications: - Relevant experience in production support or IT operations environments. - Strong analytical and problem-solving skills. - Ability to collaborate effectively with cross-functional teams. - Excellent communication skills and attention to detail. - Knowledge of ITIL processes and incident management preferred. - Familiarity with system monitoring tools, databases, and application support.

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