
Support Engineer
4 weeks ago
Job description
- Incident Management: Urgency identification and priorityvalidation are done, technical and functional analysis isprovided, solutions are delivered to users, potentialworkarounds are communicated, incident status is updatedto users.
- Service Request handling: Standard requests are taken intoaccount, processing is carried out or forwarded to therelevant contributor, status updates are provided to users,and requests are continued until closure.
- Change Management: Participation in the changemanagement process
- Problem Management: Participation in the analysis of rootcauses of incidents
- Monitoring/Observability: Monitoring systems set up by thebuild and/or infrastructure teams are utilized, alerts aretaken into account, and potential impacts on users arecommunicated to relevant contributors. Incidents based onmonitoring detections are triggered and tackled.
- Continuous Improvement: Feedback is provided to thedevelopment teams regarding potential improvementsidentified by users or the support engineer. Participation tothe continuous improvement of the team.
- Knowledge Management: Lessons learned from activitiesare ensured to be documented and shared.
- Service Level Management: the performance managementsystem is understood and alerts on cases of issues are set.
-
cloud support engineer
3 weeks ago
Pune, Maharashtra, India Randstad Full timeRole - Cloud Support Engineer QualificationsBachelor's degree in Computer Science, Computer Engineering, Software Engineering or a related disciplineExperience with Python, Ansible, Jenkins, container technology (Docker/Kubernetes) and PowerShellExperience with RedHat, Amazon Linux, and Windows systemsMinimum of 3 years of IT customer service experience /...
-
Customer Support Engineer/ OPS Engineer
2 weeks ago
Pune, Maharashtra, India Pratiti Technologies Full timeJob DescriptionWe are seeking a dynamic and motivated Customer Support Engineer / Operations Engineer to join our customer support team. This position is perfect for a solar photovoltaic enthusiast who wants to demonstrate their technical understanding of challenges in solar PV plant O&M and asset management. You will be responsible for providing exceptional...
-
Desktop Support Engineer
2 days ago
Pune, Maharashtra, India PrajTech – Managed IT Services Full timeCompany DescriptionPrajTech IT Services provides end-to-end IT solutions for businesses of all sizes across various industries. We specialize in designing, implementing, and managing robust IT infrastructures that enhance operational efficiency and business growth. Our core services include network installation and management, cybersecurity solutions, cloud...
-
IT Support Engineer
17 hours ago
Pune, Maharashtra, India Loop Health Full timeJob DescriptionWe are looking for a proactive and detail-orientedIT Support Engineerto join our IT team in Pune. This individual will be responsible for ensuring smooth day-to-day operations of our IT infrastructure, supporting employees with hardware and software issues, and playing a key role in maintaining system reliability and security. The ideal...
-
Desktop Support Engineer
1 day ago
Pune, Maharashtra, India PrajTech – Managed IT Services Full timeCompany Description PrajTech IT Services provides end-to-end IT solutions for businesses of all sizes across various industries. We specialize in designing, implementing, and managing robust IT infrastructures that enhance operational efficiency and business growth. Our core services include network installation and management, cybersecurity solutions,...
-
L4 Support Engineer
3 weeks ago
Pune, Maharashtra, India CIEL HR Full timeAbout Company Client is part of MNC Group Company which is a digital product innovation and engineering leader We help our clients design and build innovative products AI Cloud and Mobile ready content and commerce-driven platforms and connected converged digital experiences for the modern world through a design-led Digital Transformation framework ...
-
Desktop Support Engineer
4 days ago
Pune, Maharashtra, India Alternative Path Full timeAlternative Path is looking for a Desktop Support Engineer, to assist one of its clients, which is a Private Equity firm to manage and maintain its IT infrastructure. You will play a vital role in maintaining the functionality and reliability of an organization's IT environment, enabling employees to work efficiently and effectively. You will have a large...
-
Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India CIEL HR Full timeAbout Company They focuses on Software Product Engineering Services comprising of - UI UX Design - Architecture Design and Consulting - Software Development - DevOps CloudOps SysOps and DBOps - QA Test Strategy and Implementation Test Automation Performance Security and Monitoring Location Pune Job Profile Technical Support Engineer Experience...
-
Teamcenter Support Engineer
4 weeks ago
Pune, Maharashtra, India Tekskills Inc. Full timeJob Title: Teamcenter Support EngineerLocation: Bengaluru & Pune (Hybrid)Key Responsibilities:Provide L1/L2 support for Teamcenter users, resolving technical issues promptly and effectively.Monitor, maintain, and optimize the performance of Teamcenter environments.Analyze, troubleshoot, and resolve software defects and integration problems.Coordinate with IT...
-
Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India Hiresquad Full timeJob DescriptionHiresquad Resources is urgently looking for Technical Support Engineers for a leading MNC in Pune. We're seeking individuals with strong technical knowledge in hardware, networking, and Microsoft technologies, comfortable with a 24x7 rotational shift environment. This is a fantastic opportunity for both freshers and those with up to 1 year of...