Technical Support Associate Voice

2 weeks ago


Bengaluru, India Rivera Manpower Services Full time

Job Description Eligibility Criteria: - Freshers and experienced can apply (minimum 1 year of experience in technical voice support preferred) - Customer support experience with strong technical troubleshooting skills - Excellent verbal communication skills - Strong knowledge of Microsoft tools/products, especially Office 365 - Willingness to work in US rotational shifts - Immediate joiners only Key Responsibilities: - Handle inbound technical support calls from international customers - Troubleshoot and resolve issues related to Microsoft Office 365, Outlook, Teams, Windows OS, etc. - Guide customers step-by-step through technical fixes - Document all interactions in the CRM system - Escalate unresolved issues to appropriate teams following standard procedures - Maintain high customer satisfaction and follow quality standards



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