It Executive

4 weeks ago

Gulbarga KA IN Gigadocs Softtech Private limited Full time

The IT Executive is responsible for managing maintaining and supporting all hotel IT systems to ensure smooth operations across Front Office F B Housekeeping Finance and Management departments The role includes resolving technical issues maintaining networks ensuring data security and supporting hospitality-specific software like PMS POS IDS and other operational applications Key Responsibilities1 System Software Management Manage and support Property Management Systems PMS like IDS Opera or eZee PMS Maintain POS systems used in restaurants bars and banquets Monitor and update hotel operating systems email services and Microsoft tools Install configure and troubleshoot hotel software and hardware Maintain guest-facing technology like IPTV Wi-Fi portals loyalty apps etc 2 Network Infrastructure Management Monitor and maintain LAN WAN Wi-Fi networks routers switches and access points Ensure smooth uptime connectivity and bandwidth allocation across the property Manage firewall VPN and data security policies Assist in CCTV system monitoring and maintenance 3 Guest Technology Support Provide quick support to guests for internet connectivity smart TV issues and digital services Ensure Wi-Fi performance across all guest rooms and public areas 4 IT Support Troubleshooting Provide daily technical support for all departments Log and resolve IT tickets escalate if needed Maintain printers biometric systems laptops desktops and conference room equipment 5 Data Security Backup Implement and monitor data backup schedules Ensure antivirus protection and system security measures Maintain cybersecurity best practices and follow company IT policies 6 Asset Management Maintain inventory of IT equipment licenses and consumables Coordinate with vendors for repairs AMC and procurement 7 Reporting Documentation Prepare IT reports downtime logs and system performance summaries Maintain documentation for network diagrams SOPs and configurations Skills Requirements Bachelor s degree in IT Computer Science or related field 2-5 years of experience in hotel IT operations preferred Strong knowledge of IDS PMS POS and hotel systems Good understanding of networking switching firewalls and Wi-Fi technologies Strong problem-solving and troubleshooting skills Excellent communication and coordination with hotel departments Job Types Full-time Permanent Pay 20 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Provident Fund Work Location In person

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