Customer Success Intern
1 week ago
Company Description
Finmo is built on the foundation of real-time payments rails and facilitates instant money transfers, accurate cash flow forecasting, optimized liquidity management, effective financial risk mitigation, and seamless compliance with financial regulations. We believe in empowering our customers to achieve success with our products and services. We&aposre passionate about delivering outstanding experiences and building lasting relationships with our clients. As we grow, we are looking for a motivated and customer-focused individual to join our team as a Customer Success Intern.
Job Description
We are seeking a friendly and enthusiastic Customer Success Intern to join our dynamic team in Bengaluru, India. This internship offers an excellent opportunity to gain hands-on experience in customer service and support within a fast-paced business environment. As a Customer Success Intern, you will play a crucial role in ensuring customer satisfaction and contributing to the overall success of our organization.
- Assist the Customer Success team in managing customer inquiries and requests via phone, email, and chat
- Help maintain and update customer records in our CRM system
- Collaborate with team members to resolve customer issues and escalate complex problems when necessary
- Participate in customer onboarding processes and follow-up communications
- Contribute to the development of customer success strategies and best practices
- Assist in creating and maintaining customer support documentation
- Analyze customer feedback and help identify areas for improvement in our products and services
- Support the team in organizing and conducting customer training sessions and webinars
Qualifications
- Currently pursuing a bachelor&aposs degree in Business Administration, Marketing, Communications, or a related field
- Strong verbal and written communication skills with the ability to interact professionally with customers
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus
- Excellent problem-solving abilities and attention to detail
- Strong time management skills and ability to prioritize tasks effectively
- Empathetic and patient demeanor with a genuine desire to help others
- Ability to work collaboratively in a team environment
- Fluency in English; knowledge of additional languages is a plus
- Willingness to learn and adapt to new technologies and processes
Additional Information
What Youll Gain
- Hands-on experience in customer success and relationship management.
- Exposure to SaaS/business operations in a dynamic work environment.
- Mentorship from experienced professionals in the industry.
- Exposure to a fintech transitioning from start up to scale up.
- Immediately available or available within short notice preferred
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