Quality Analyst

2 weeks ago


Chennai, India Jobted IN C2 Full time

Overview: - Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance. - Conduct audits, analyze performance metrics, and identify gaps in service delivery. - Collaborate with vendors and internal teams to implement corrective actions and process improvements. - Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks. - Prepare quality reports and support continuous improvement initiatives across telecom operations Responsibilities: - Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance. - Conduct audits, analyze performance metrics, and identify gaps in service delivery. - Collaborate with vendors and internal teams to implement corrective actions and process improvements. - Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks. - Prepare quality reports and support continuous improvement initiatives across telecom operations Requirements: - Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance. - Conduct audits, analyze performance metrics, and identify gaps in service delivery. - Collaborate with vendors and internal teams to implement corrective actions and process improvements. - Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks. - Prepare quality reports and support continuous improvement initiatives across telecom operations


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