Retail & CPG Presales Architect

Position: Retail & CPG Presales Architect Location: Bangalore, WFO Experience: 5–7 years of relevant industry experience Reports To: Director, Digital Strategy & Enterprise Architecture Department: Digital Strategy, EA & Presales Please share your updated profile to sugantha.krishnan@acldigital.com Role Overview The Retail Presales Architect is responsible for designing and positioning high-impact retail and commerce technology solutions. This role guides Sales through domain knowledge, architecture expertise, and insights into modern omnichannel retail trends. The Retail Presales Architect: - Trains and handholds Sales on core Retail & CPG domains: Omnichannel, POS/Store Ops, Merchandising, Supply Chain, eCommerce, CRM, PIM/MDM, Loyalty, Retail Analytics. - Supports lead qualification and discovery calls across US EST/PST/CST time zones to validate opportunities and guide early solution positioning. - Research trending retail technologies (AI-driven merchandising, RFID/IoT, micro-fulfilment, conversational commerce, Agentic AI for retail ops) and supports Inside Sales with campaign messaging and persona-based outreach. - Provides thought leadership through LinkedIn posts, retail-focused blogs, PoVs, and market insights to strengthen ACL Digital's positioning in Retail & CPG. - Maintains and manages retail-specific sales collateral, including solution decks, capability documents, case studies, domain playbooks, templates, and digital content libraries. - Works with Delivery and domain SMEs to ensure solution feasibility, scalability, and alignment with retail best practices. Key Responsibilities Retail Solutioning - Create solution blueprints and architectures across retail systems (POS, OMS, WMS, eCommerce, PIM, CRM, Loyalty, Analytics). - Support RFP/RFI responses with both technical and domain-rich content. - Build omni-channel, merchandise planning, and supply-chain workflow diagrams. Sales & GTM Enablement - Prepare decks, use case catalogues, ROI models, and retail playbooks. - Guide Sales on positioning ACL Digital's value across merchandising, customer experience, fulfilment, and analytics programs. - Conduct internal retail domain training sessions. Research & Thought Leadership - Track industry trends—AI-native retail, dynamic pricing, smart stores, advanced forecasting, phygital experience. - Contribute articles, PoVs, social posts, and whitepapers tailored to retail personas. Required Skills & Qualifications Education - MBA (preferably Sales/Marketing) + BE/BTech in Information Science/Technology - 7+ CGPA or First Division in both degrees. Technical Skills - Strong fundamentals in programming, SQL/NoSQL, data engineering, analytics concepts, AI/ML basics, and QA/automation. - Knowledge of SDLC, PM, PGM, and retail engineering practices. Architecture & Design Skills - Ability to design retail system architectures across POS, OMS, WMS, eCommerce, CRM, PIM/MDM, Loyalty, Analytics. - Experience with omni-channel flow diagrams, customer journey maps, merchandising & supply chain process models. - Understanding of cloud-native, API-led, microservices retail design. - Exposure to AI/ML architecture, Agentic AI workflows, RPA, IPA, and automation frameworks applicable to retail back-office and store operations. - Ability to evaluate scalability, performance, and operational efficiency in retail environments. Retail Domain Skills - Knowledge of store operations, merchandising, supply chain planning, eCommerce/OMS workflows, loyalty/CRM, planograms, inventory planning, and retail data models. - Familiarity with retail platforms: Salesforce Commerce, Shopify, SAP Retail, Oracle Retail, Manhattan, Blue Yonder (preferred). Soft Skills - Excellent English communication and presentation skills. - French or Spanish proficiency is highly desirable. - Strong consultative selling & customer-facing ability. Preferred Certifications - Cloud (AWS/Azure/GCP), Retail platform certifications, TOGAF, ITIL, PMP/SAFe.