Senior Product Manager

7 days ago


Pune Maharashtra, India Zendesk Full time

We are looking for an experienced Senior Product Manager to drive the Product-Led Growth PLG strategy for our Employee Services SaaS platform with a particular focus on onboarding flows end-to-end user journeys activation and self-service adoption You will lead the ideation deployment and optimization of features and experiences that empower end-users accelerate product adoption and fuel self-sustaining growth You will partner closely with Engineering UX Marketing Sales Customer Success and Data teams leveraging quantitative and qualitative insights to develop execute and measure a winning PLG playbook This is a high-visibility hands-on role requiring strong product sense analytical rigor and a passion for customer-centric growth Key Responsibilities Product-Led Growth Strategy Execution Own and evolve the PLG vision and roadmap for the Employee Services SaaS offering championing end-user value and frictionless adoption experiences Define launch and iterate on onboarding flows self-serve user journeys in-product guidance and virality levers e g referrals sharing collaboration features Relentlessly analyze user behavior funnel metrics and growth data to identify opportunities to increase user activation retention and conversion User Onboarding Engagement Design and optimize onboarding activation workflows that drive time to value reduce dropoff and improve NPS Champion seamless and delightful first-use experiences leveraging personalization smart defaults and contextual education Collaborate deeply with UX UI and user research teams to run user studies usability tests and A B experiments Measurement Iterative Improvement Define and monitor key PLG success metrics activation adoption engagement expansion churn etc Build a rigorous experimentation framework to test hypotheses measure outcomes and iterate quickly Synthesize findings and communicate insights to stakeholders influencing investment and prioritization Cross-Functional Leadership Serve as the voice of the end-user advocating for high standards in usability accessibility and overall product quality Collaborate with GTM teams to align PLG initiatives with product marketing sales and customer success strategies Drive alignment across Engineering Data Operations and Design to deliver high-impact scalable PLG outcomes Qualifications 5 years of product management experience with a minimum of 3 years in B2B SaaS ideally with a focus on workflow employee-facing platforms or productivity software Proven track record designing launching and scaling PLG initiatives and self-serve onboarding flows Strong grasp of growth and lifecycle metrics funnel analytics cohort analysis and A B testing Experience driving product roadmaps using customer-centric outcome-driven principles Demonstrated ability to synthesize complex requirements uncover root causes of friction and design elegant solutions Excellent communication and stakeholder management skills able to influence at all levels Familiarity with modern experimentation and analytics stacks comfort working closely with data teams and data-driven cultures High bias for action strong ownership and a passion for delightful user experiences Preferred Qualifications Experience working with Employee Services HR tech or workflow automation solutions Prior experience with viral or collaborative SaaS products Technical fluency background in Engineering or Data is a plus What s in it for you Drive a critical charter with meaningful ownership and executive sponsorship Deliver outsized impact on user and business growth through innovative PLG programs Work with a passionate collaborative team committed to transforming how employees engage with their tools Competitive compensation equity and generous benefits Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra Please refer to the location posted on the requisition for where this role is based Hybrid In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week This role must attend our local office for part of the week The specific in-office schedule is to be determined by the hiring manager The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service Today we power billions of conversations with brands you know and love believes in offering our people a fulfilling and inclusive experience Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week Zendesk is an equal opportunity employer and we re proud of our ongoing efforts to foster in the workplace Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law We are an AA EEO Veterans Disabled employer If you are based in the United States and would like more information about your EEO rights under the law please Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request



  • Pune, India Product Sense Full time

    We're building a fast-growingCybersecurity Platformthat helps businesses protect their digital assets with cutting-edge solutions. To fuel this growth, we're looking for anAssociate Product Managerto join our team inPune. What you'll do Define product requirements, user stories, and backlog items. Partner with clients to understand needs and ensure value...


  • Pune, Maharashtra, India Manager Full time

    Assistant Manager - Pursuit Specialist Bid & Pursuit Support Specialist :This role is varied and will give you exposure to the full range of bid and pursuit support. You will have two main areas of focus:- Firstly, you will support the business by working from templates and standard content to produce proposal documents and supporting materials in response...


  • Pune, Maharashtra, India MaxIQ Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role : Senior Product ManagerAbout MaxIQMaxIQ is building the industry's first revenue AI platform that transforms how B2B SaaS companies manage customer journeys starting from customer acquisition to showcasing consumption metrics and optimizing the revenue in the process. This is what we call a Customer Journey Platform, a new and important missing...


  • Pune, India MaxIQ Full time

    Role : Senior Product ManagerAbout MaxIQMaxIQ is building the industry's first revenue AI platform that transforms how B2B SaaS companies manage customer journeys starting from customer acquisition to showcasing consumption metrics and optimizing the revenue in the process. This is what we call a Customer Journey Platform, a new and important missing...


  • Pune, India Mastercard Full time

    Title and Summary Senior Product Manager Technical Overview • This PMT will be working on a core


  • Pune, Maharashtra, India Cucumber Consultants Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Senior Product Manager (3D Simulation & Digital Factory Platform)A leading provider of digital twin solutions for the enterprise sector, specializing in drone-based 3D modeling and AI-driven automation. Its platform empowers companies to digitize physical assets, streamline inspection and maintenance, and improve operational efficiency by transforming...

  • Production Specialist

    2 weeks ago


    Pune, India MD Food Product Full time

    We are seeking a skilled Cheese Production Specialist to manage and oversee all aspects of cheese manufacturing operations, ensuring the highest standards of product quality, food safety, and efficiency. The ideal candidate will have in-depth knowledge of cheese-making processes, milk handling, fermentation, and ripening, along with experience in running...


  • Pune, India Mastercard Full time

    Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...


  • Pune, Maharashtra, India Mastercard Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...


  • Pune, Maharashtra, India Finarkein Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title: Senior Product Manager - Health & Insurance (SPM / PM3)Experience Required: 6 - 8 YearsJob location: Pune / Bangalore [Hybrid]Job ResponsibilitiesDefine product vision and strategy in alignment with company goals focused on Health & Insurance verticalsBring deep domain expertise and create team to identify & deliver the opportunityEnsure we are...