15h Left Associate

4 weeks ago

Gurgaon, Haryana, India Delhivery Full time
Job Description

Key Responsibilities:

Submit both physical and e-invoices to clients in a timely and accurate manner.

Monitor and track invoices raised by the billing team, ensuring timely processing and resolving

discrepancies.

Handle client queries professionally via calls, emails, and follow-ups, ensuring customer

satisfaction.

Coordinate with other teams to resolve queries, ensuring smooth operations and issue resolution.

Maintain and update client-related information in SAP to ensure accuracy.

Ensure all tasks and responsibilities are completed within agreed timelines and maintain a high

level of accuracy.

Meet and exceed targets/goals set by management, working under direction to achieve business objectives.

Required Skills & Qualifications:

Education: Graduate in any field (B.Com is preferred).

Excel Skills:Proficiency in Microsoft Excel for data management and reporting.

Communication Skills: Excellent communication skills, both written and verbal, with fluency in

English.

Client Relationship Management: Ability to manage and resolve client queries professionally

and promptly.

Preferred Qualifications:

Knowledge of SAP or other enterprise software is a plus.

Experience in logistics and supply chain processes.

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