▷ High Salary: Sr Lead
4 days ago
Job Description
About the Role:
A core technical position that acts as a technical lead for Genesys Cloud Contact Center solution deployment. Requires expert level knowledge and understanding of Genesys Cloud architecture, Applications, infrastructure, Systems design and Integrations. Responsible for understanding / capturing the business requirements, Preparation of Design Document, Implementation of the requirements and supporting customer at different stages during the customer service life cycle.
Key Responsibilities:
- Capture / Understand the business requirement from customer.
- Create Low level design document based on the customer business requirement.
- Deployment / Configuration of Genesys Cloud contact center based on the low-level design
- Create test plan as per Business requirement and validate all functionalities
- Provide Training to End users (Agents / Supervisors / Admin)
- Identify and resolve issues observed during deployment and testing phase.
- Interact with OEM / CFT for issue resolutions.
Major Duties & Responsibilities:
- Strong passion for learning and teaching others
- Outgoing personality.
- Motivated and self-starting.
- Ability to think creatively and come up with proactive ideas.
- Strong problem-solving skills
- Must be able to communicate effectively and in a constructive manner with customers, management, peers and co-workers.
Key Qualification & Experience:
- Bachelor's Degree in Telecommunications, Engineering, Computer Science, or equivalent experience.
- Minimum of 7-10 years experience in Genesys Contact center solutions Implementation, Configuration and Support
- Strong working knowledge and Hands on in Contact center technologies -Genesys Cloud
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