Manager - Sales Operations (High Salary)

Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone New Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us Role Overview We are seeking a Salesforce Certified Sales Cloud Consultant with SaaS industry experience to design implement and optimize Salesforce Sales Cloud solutions The consultant will partner with business stakeholders to translate requirements into scalable solutions enhance sales productivity and ensure Salesforce best practices are applied across the organization Key Responsibilities Solution Design Implementation Collaborate with internal teams to gather business requirements and design Sales Cloud solutions Configure and customize Salesforce Sales Cloud features Leads Accounts Contacts Opportunities Forecasting Territories Products Price Books Quotes Implement sales automation processes including lead routing assignment workflow automation approval processes and validation rules Business Process Optimization Analyze existing sales processes and recommend improvements leveraging Salesforce functionality Develop scalable solutions to improve pipeline visibility forecasting accuracy and sales productivity Data Management Reporting Ensure data integrity during migration and integrations with external systems Create dashboards reports and analytics to support sales performance management Stakeholder Engagement Act as the Salesforce subject matter expert SME for Sales Cloud Train business users on new features and solutions Provide post-implementation support and enhancements Qualifications Salesforce Certified Sales Cloud Consultant credential active Strong knowledge of Salesforce core architecture declarative configuration and Sales Cloud capabilities Prior Experience in handling large scale Complex SFDC Migrations 6-10 years of Salesforce administration or consulting experience with at least 1-2 years supporting SaaS or subscription-based businesses Strong understanding of SaaS revenue models ARR MRR bookings churn renewals Hands-on experience with CPQ and or Revenue Cloud Hands-on experience with data migration integrations and third-party applications Strong problem-solving communication and presentation skills Additional Information Preferred Qualifications Additional Salesforce certifications Admin Advanced Admin Platform App Builder Experience integrating Salesforce with SaaS billing systems Eg Chargebee Netsuite Background in Sales Operations Revenue Operations or Business Consulting in a SaaS environment Experience with Partner Relationship Management At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business Fresh vision Real impact Come build it with us