Mid Level Manager

We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as cookies used to display content tailored to your interests Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies Modify Cookie Preferences Accept All Cookies Press Tab to Move to Skip to Content Link Search Jobs Apply now Start Please wait Job Title Mid Level manager MLM - L2 Req Id 92318 City Kolkata State Province West Bengal Posting Start Date 9 16 25 Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Role Purpose The purpose of this role is to increase revenue maximize process efficiency cost-effectiveness and ensure excellent customer experience through effective supervision of daily operations and personnel contract compliance resource optimization and capability development within an account Do Maximize process efficiency and cost effectiveness through strategic planning contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics costs customer service metrics etc Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics accuracy customer service metrics etc Set direction for the team track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization compliance to the manpower numbers agreed in the contract future planning in case of ramp ups etc Resource Allocation Retention Conduct effective resource planning to maximize the productivity of resources people technology etc Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills Prod Quality Complaint Mgt Med Device Experience 5-8 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome Apply now Start Please wait Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Join Us Explore open roles that match your interests and skills If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity 2025 Wipro Limited x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are required to use this website and can t be turned off Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session stickiness careerSiteCompanyId is used to send the request to the correct data center JSESSIONID is placed on the visitor s device during the session so the server can identify the visitor Load balancer cookie actual cookie name may vary prevents a visitor from bouncing from one instance to another