System Administrator

Job Description - Responsible for supporting Absorb learning management system (LMS) software. - Provide technical support to end-users, including instructors, administrators, and learners, for LMS-related issues and queries. - Maintain access controls, user roles, and permissions, ensuring users have the appropriate access levels within the LMS. - Create and maintain courses, learning paths, and content libraries. - Ensure that all compliance training modules are regularly updated to reflect changes in legislation, regulations, and company policies. - Compliance Reporting: Track and report on employee participation and completion of compliance training courses, ensuring deadlines are met and records are properly maintained. - Notify managers and employees about upcoming or overdue compliance courses to ensure timely completion. - Monitor system performance, troubleshoot issues, and perform regular maintenance tasks. - Generate reports and analytics to track learner progress, course completion rates, and other metrics. - Serve as a key liaison with third parties and business stakeholders, to implement and support integrations with other platforms. - Ensure integration between the LMS and other systems (HR systems, content management systems, etc.) is seamless and functional. - Configure and customize the learning platform to meet the needs of the organization, including adding/deleting users, creating courses, managing content, and setting up notifications. - Generate reports and analytics to evaluate system performance, user activity, course completion rates, and other KPIs related to learning outcomes. - Provide insights and recommendations to improve platform utilization and performance based on data analysis. - Dashboard Configuration: Set up custom dashboards for various stakeholders, such as managers and administrators, so they can easily track training progress, results, and compliance. - Ability to work independently and as part of a team, with a collaborative and proactive mindset. - Conduct research on emerging technologies, best practices, and industry trends, and recommend innovative solutions to address business needs. - Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions that align with the organizations goals and objectives. - Evaluate and recommend system upgrades, software installations, and technology enhancements to improve efficiency and productivity. - Stay updated with industry standards and regulations, ensuring compliance and adherence to security protocols. - Responsible for working with platform support on critical service requests and product enhancements. - Document processes, system configurations, and troubleshooting procedures for internal use and future reference. Required Qualifications: - Bachelors degree with at least 6 or more years of technology or industry experience required. - Demonstrated experience working with learning tools (LMS) for 4 or more years. - Knowledge of working with an intelligent communication platform to enhance workforce engagement and streamline internal communications. - Communication Skills: Able to clearly communicate with users and other teams, providing both technical support and user training. Strong communication skills, both written and verbal. - Strong technical and analytical skills, as well as a solid knowledge of IT systems and processes. - Understanding of data security principles, user privacy policies (such as GDPR), and industry compliance standards. - Strong collaboration skills while working with SMEs, and business users/ stakeholders to drive business user requirements. - Strong negotiation skills when working with business users to develop requirements and defend systems capabilities. - Ability to learn new platforms and technologies aligned with organizational needs. Preferred Qualifications: - Knowledge of Absorb LMS software a plus. - Demonstrated experience working in an Agile environment with understanding of test concepts, methodologies, and practices. - Knowledge of automation concepts