Customer Service Specialist

1 week ago

Delhi, India Dentalkart Full time

About the Role

We are seeking a motivated and customer-focused Customer Success Agent to join our team. You will be the primary point of contact for our dental clients and professionals, ensuring a seamless customer journey. This role requires strong communication, problem-solving skills, and a customer-first approach to drive satisfaction and retention.

Key Responsibilities

- Handle and resolve customer escalations related to dental products or services with a clear understanding of internal processes.
- Act as a liaison between dentists/customers and internal teams to ensure timely resolution.
- Manage queries effectively by leveraging knowledge of delivery services, logistics partners, and eCommerce processes.
- Conduct follow-ups to ensure customer issues are resolved and satisfaction levels remain high.
- Document and maintain accurate records of customer support cases.
- Share insights and contribute ideas for process improvement and organizational growth.

Requirements

- Experience in customer service, preferably in eCommerce or logistics-driven organizations.
- Proven experience in escalation handling (voice/call support preferred).
- Excellent verbal and written communication skills.
- Strong empathy and a customer-first mindset.
- Familiarity with CRM tools (Zoho, Salesforce, Freshdesk, etc.) is a plus.
- Ability to multitask, prioritize, and work in a fast-paced environment.

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