Lead System Engineer

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role As a System Administrator at Kyndryl you ll solve complex problems and identify potential future issues across the spectrum of platforms and services You ll be at the forefront of new technology and modernization working with some of our biggest clients - which means some of the biggest in the world There s never a typical day as a System Administrator at Kyndryl because no two projects are alike You ll be managing systems data for clients and providing day-to-day solutions and security compliance You ll oversee a queue of assignments and work directly with technicians prioritizing tickets to deliver the best solutions to our clients One of the benefits of Kyndryl is that we work with clients in a variety of industries from banking to retail Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector you can find your opportunity here You ll also get the chance to share your expertise by recommending modernization options identifying new business opportunities and cultivating relationships with other teams and stakeholders Does the work get challenging at times Yes But you ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills which will come in handy as you move forward in your career Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career from Junior System Administrator to Architect We have opportunities for Cloud Hyperscalers that you won t find anywhere else including hands-on experience learning opportunities and the chance to certify in all four major platforms One of the benefits of Kyndryl is that we work with clients in a variety of industries from banking to retail Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector you can find your opportunity here Who You Are You re good at what you do and possess the required experience to prove it However equally as important - you have a growth mindset keen to drive your own personal and professional development You are customer-focused - someone who prioritizes customer success in their work And finally you re open and borderless - naturally inclusive in how you work with others Required Technical and Professional Experience 8 to 10 years of experience as a Citrix L3 Engineer with hands-on expertise in Citrix XenApp 6 5 7 XenDesktop 7 Virtual Apps and Desktops and NetScaler Important Strong knowledge in managing and troubleshooting Citrix farm operations including session management printer management and application publishing decommissioning Proficiency in Windows Server environments 2008 2012 2016 2019 Windows 10 and core Windows services Active Directory RDS DNS DHCP Hands-on experience with hypervisors such as VMware Nutanix Hyper-V and XenServer including their integration with Citrix infrastructure Expertise in managing and troubleshooting NetScaler including firmware upgrades certificate updates and load balancing virtual servers Ability to perform Citrix and Windows patch management and automate recurring manual tasks using scripting e g PowerShell Experience handling P0 P1 and P2 tickets providing quick resolutions to incidents and performing root cause analysis Strong knowledge of user profile management and experience with Ivanti User Workspace Manager Familiarity with SCCM for deployment tasks and monitoring tools like SCOM BEM Zabbix and Citrix Director Proven ability to work on Incidents Service Requests Problem Management and Change Management processes Ability to participate in and lead incident calls provide timely updates to stakeholders and ensure SLAs and KPIs compliance Excellent communication skills and the ability to provide clear documentation including SOPs and change implementation plans Willingness to work in rotational on-call support including weekends with a proactive approach to infrastructure improvement Preferred Technical and Professional Experience Experience managing large-scale Citrix environments with complex infrastructure and high user loads In-depth knowledge of Citrix infrastructure optimization including performance tuning and environment stability improvements Exposure to ITIL frameworks and processes ensuring best practices for incident problem and change management Strong scripting skills for task automation PowerShell VBScript or similar Experience in creating and executing Continuous Improvement Plans CIP to enhance system performance and reliability Demonstrated ability to mentor and support L1 L2 engineers in resolving complex issues and improving operational efficiency Ability to work autonomously prioritize tasks effectively and manage multiple high-priority issues concurrently Experience in providing input and technical guidance for Citrix environment deployments upgrades and patches Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address