Developer - ServiceNow

2 weeks ago

Gurgaon, Haryana, India Air India Full time
Job Description

Job Purpose

To design, develop, test, and maintain ServiceNow applications and integrations for Air India. The role involves delivering innovative digital solutions and collaborating with cross-functional teams to ensure high-quality, scalable, and maintainable ServiceNow deployments.

Key Accountabilities

- Develop and customize ServiceNow applications and modules using JavaScript, HTML, CSS, AngularJS, and REST/SOAP APIs.
- Implement and configure ServiceNow features including:
- Workflows
- Business rules
- UI actions and policies
- Data policies and client scripts
- Access Control Lists (ACLs)
- Notifications, reports, and dashboards
- Integrate ServiceNow with external systems and platforms via MID Server, web services, email, and other integration methods.
- Conduct unit testing, system testing, and user acceptance testing.
- Debug and troubleshoot ServiceNow application issues and configuration defects.
- Maintain accurate documentation including technical specifications and user guides.
- Provide end-user support and collaborate with stakeholders for issue resolution and enhancements.
- Follow and promote best practices and development standards within the ServiceNow ecosystem.
- Stay current with new ServiceNow releases and platform enhancements.

Skills Required for the Role

- Strong experience in ServiceNow development and system administration
- Proficiency in JavaScript, HTML, CSS, AngularJS, and REST APIs
- Knowledge of ServiceNow Studio, Application Scoping, and Update Sets
- Experience with ServiceNow integration and scripting (Server-side and Client-side)
- Strong problem-solving and analytical skills
- Excellent communication and collaboration abilities
- Detail-oriented and able to work independently and in team settings

Key Interfaces

Internal Interfaces

- IT Development & Infrastructure Teams
- Business Analysts and Project Managers
- End Users and Support Teams

External Interfaces

- ServiceNow Partners and Vendors
- Third-party system integrators

Educational and Experience Requirements

Minimum Education Requirements:

- Bachelor's degree in Computer Science, Information Systems, or a related field

Experience:

- Minimum: 4+ years of experience in ServiceNow development and administration
- Desired: Certifications in ServiceNow System Administrator, Application Developer, or Implementation Specialist

Certifications (Preferred)

- ServiceNow System Administrator
- ServiceNow Certified Application Developer
- ServiceNow Certified Implementation Specialist

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