Customer Services Consultant

Career Area Product Support Your Work Shapes the World at Caterpillar Inc When you join Caterpillar you re joining a global team who cares not just about the work we do - but also about each other We are the makers problem solvers and future world builders who are creating stronger more sustainable communities We don t just talk about progress and innovation here - we make it happen with our customers where we work and live Together we are building a better world so we can all enjoy living in it Our condition monitoring teams use their knowledge skills and abilities to interpret the 5 elements of condition monitoring fluid analysis equipment inspections electronic data repair history and site conditions and provides meaningful insights as to what is happening on the equipment In this role you will be responsible for providing Caterpillar dealers with relevant recommendations to generate high quality sales leads and help customers manage their business more effectively This will improve customer loyalty increase enterprise market share and grow parts and service sales while reducing the customer s costs through equipment management efficiency Job Responsibilities and Duties Aggregate and correlate the five elements of condition monitoring where all are available to provide meaningful insights as to what is happening on the equipment Understand prime product or component health or status if action is needed and required next steps Participates in ongoing meetings with Caterpillar dealers and subject matter experts to gain knowledge and insights to increase accuracy of the data analysis and quality of recommendations leads Provide information for equipment management lead tracking and resolution Assists with Preparing reports regularly to be distributed to Caterpillar dealers detailing financial outcomes and key CM KPIs for CMA recommendations Processing results from analysis of technical data Build collaborative relationships act as a consultant with equipment management personnel This position requires working onsite five days a week Basic Qualifications Individual typically having technical education practical experience related to the field of Condition Monitoring Fleet management A degree in Mechanical engineering Electrical engineering Industrial engineering or related field Min of 9 years of hands-on experience in condition monitoring trouble shooting and identifying issues Knowledge of different products and equipment used in various industries Familiar with dealer product support operations Skill Descriptors Customer Focus Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions Level Working Knowledge Communicates the importance of customer needs expectations and commits to resolving them Data Gathering Analysis Knowledge of data gathering and analysis tools techniques and processes ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment Level Working Knowledge Follows proper data gathering and analysis processes and policies Reports problems that arise in the data collection process Decision Making and Critical Thinking Knowledge of the decision-making process and associated tools and techniques ability to accurately analyze situations and reach productive decisions based on informed judgment Level Basic Understanding Explains characteristics and steps in an effective decision-making process Effective Communications Understanding of effective communication concepts tools and techniques ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors Level Working Knowledge Delivers helpful feedback that focuses on behaviors without offending the recipient Listens to feedback without defensiveness and uses it for own communication effectiveness Problem Solving Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems ability to apply knowledge of problem solving appropriately to diverse situations Level Working Knowledge Identifies and documents specific problems and resolution alternatives Examines a specific problem and understands the perspective of each involved stakeholder Relationship Management Knowledge of relationship management techniques ability to establish and maintain healthy working relationships with clients vendors and peers Level Working Knowledge Provides prompt and effective responses to client requests and interactions Monitors client satisfaction levels on a regular basis Additional Info This position will require travelling about 30 of the time Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status however as a global company Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at What You Will Get Our goal at Caterpillar is for you to have a rewarding career Our teams are critical to the success of our customers who build a better world Here you earn more than just wage because we value your performance we offer a total rewards package that provides day one benefits along with the potential of a variable bonus Additional benefits include paid annual leave flexi leave medical and insurance prorated based upon hire date Final Details Please frequently check the email associated with your application including the junk spam folder as this is the primary correspondence method If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status About Caterpillar Caterpillar Inc is the world s leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives For nearly 100 years we ve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed Posting Dates September 25 2025 - October 8 2025 Caterpillar is an Equal Opportunity Employer Qualified applicants of any age are encouraged to apply Not ready to apply Join our