ERP Consultant Cum Support Executive

2 weeks ago

Puruliya, India BrainCave Software Pvt. Ltd Full time

We are seeking a dynamic and customer-centric ERP Support Cum Consult Executive to join our Lucent ERP team. This role requires a blend of technical understanding, consulting ability, and client servicing. The ideal candidate will act as a bridge between customers and our ERP system, ensuring clients maximize the value of Lucent ERP by tailoring solutions to their requirements, providing training, and delivering continuous support.

Key Responsibilities

• Client Consultation & Requirement Gathering

• Engage with clients to understand their business processes, requirements, and challenges.

• Map client needs with Lucent ERP modules and propose tailored solutions.

• Prepare functional requirement documents (FRD) and ensure clarity between client and technical teams.

• Product Demonstration

• Conduct product demos and presentations for prospective and existing clients.

• Clearly showcase how Lucent ERP can add value, improve efficiency, and solve pain points.

• Implementation Support

• Assist in ERP implementation by coordinating with internal teams and clients.

• Ensure smooth onboarding and system setup in line with client expectations.

• Customer Training

• Provide structured ERP training sessions for client teams.

• Develop user manuals, training materials, and FAQs to ease adoption.

• Post-Delivery Support

• Act as the first point of contact for customer queries and support requests.

• Troubleshoot ERP-related issues and escalate complex problems to the technical team.

• Build strong client relationships through proactive engagement and ongoing assistance.

• Continuous Improvement

• Gather customer feedback and suggest product enhancements.

• Stay updated with ERP best practices and industry trends to guide customers effectively.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Computer Applications, or related field.

• Proven experience (0 - 2 years) in ERP support, consulting, or implementation (preferably with ERP systems).

• Strong understanding of business processes (HR, Finance, Sales, Inventory, Manufacturing, etc.).

• Excellent communication and presentation skills with the ability to translate technical details into business language.

• Customer-focused attitude with problem-solving skills.

• Ability to manage multiple clients, prioritise tasks, and work independently.

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