▷ Immediate Start Technical Support Specialist

3 weeks ago

Hyderabad, India Resolute Full time

🕒 Shift: Indian/UK

📍 Location: Nizampet, Hyderabad (Work from Office only)

📅 Joining: ASAP

🎓 Qualification: MBA, Marketing.

💼 Experience Required: Fresher/ Upto 1 year experience only.

About Resolute

Resolute is a global email marketing and deliverability consulting firm, helping clients scale their outreach and optimize performance. We are expanding our technology capabilities with SaaS-based solutions for inbox testing, deliverability monitoring, and campaign optimization. To support this, we’re seeking a Tech Support & Customer Success Specialist to serve our international client base across the U.S., Europe, and Asia.

Role Overview

As a Tech Support & Customer Success Specialist, you will be the first point of contact for customers using our SaaS tools. You’ll handle support tickets, live calls, and onboarding sessions, while also conducting product demos for prospective and existing clients.

This role requires excellent English fluency and communication skills, with the ability to simplify technical concepts for non-technical users.

Key Responsibilities

- Manage client queries via support tickets, email, chat, and calls.
- Conduct product demonstrations and onboarding sessions for new users.
- Troubleshoot technical issues, escalating to the product team when required.
- Maintain documentation of FAQs and build internal support playbooks.
- Collaborate with deliverability and product teams to ensure smooth resolution.
- Represent Resolute with professional communication and customer empathy.

Required Skills

- Excellent spoken and written English.
- Strong communication, presentation, and customer service skills.
- Basic knowledge of email marketing/deliverability (SPF, DKIM, inbox testing), training will be provided.
- Ability to manage multiple client interactions with professionalism.
- Good to have but not mandatory: Familiarity with SaaS products, CRM/ticketing tools (Zendesk, Freshdesk, Intercom, etc.).

Why Join Us

- Tackle real-world email deliverability and SaaS challenges that directly impact global marketing performance.
- Collaborate with international clients, agencies, and high-volume senders across the U.S., Europe, and Asia.
- Build expertise in a niche, high-demand industry with strong long-term career opportunities.
- Grow in a continuous learning environment, with scope to advance into leadership, customer success, or product specialist roles.
- Contribute to a fast-growing SaaS initiative backed by a well-established email marketing consultancy.

If you’re looking to level up your career in customer facing role and contribute to cutting-edge infrastructure and marketing solutions, we’d love to hear from you

  • Systems Monitoring Specialist

    3 weeks ago

    Hyderabad, India nineDots.io Full time

    Systems Monitoring Specialist (Contract) – Immediate StartMust be able to start within 1 week of offer.We’re supporting a fast-growing digital banking solutions provider that’s scaling critical infrastructure across multiple regions. They’re hiring a Systems Monitoring Specialist (Contract) to join their 24/7 operations team and keep...

  • ▷ [Immediate Start] Technical Lead L1

    1 week ago

    Hyderabad, Telangana, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • ▷ (Immediate Start) Product Support Engineer

    2 weeks ago

    Hyderabad, India AdaptiveMobile Security Full time

    Job Description Role Overview As a key member of our Customer Support team, reporting to the Customer Support Manager, you'll play a vital role in our 24/7 support operations. Your responsibilities include resolving complex issues with innovative solutions and collaborating closely with engineering and service delivery teams. We seek someone who is...

  • Product Support Specialist

    4 weeks ago

    Hyderabad, India Launchio Consulting Full time

    Job Description – Product Support SpecialistPosition: Product Support SpecialistLocation: Hyderabad, IndiaSalary: ₹5,00,000 – ₹7,00,000 per annum (based on experience)Joining Requirement: Immediate Joiners OnlyAbout the RoleWe are looking for a skilled and motivated Product Support Specialist to join our team in Hyderabad. The ideal candidate...

  • ▷ Immediate Start: Content Writer

    2 weeks ago

    Hyderabad, India SENSOXTRD INDOBULL TECHNICAL OPC PRIVATE LIMITED Full time

    About the Role:SENSOXTRD INDOBULL is seeking a Content Writer - Stock Market Education Content and Documentation Specialist to develop, organize, and maintain high-quality educational materials for our stock market learning programs. This role is crucial to help deliver clear, accurate, and engaging content to students and aspiring traders.Key...

  • Product Support Specialist

    2 weeks ago

    hyderabad district, India Launchio Consulting Full time

    Job Description – Product Support Specialist Position: Product Support Specialist Location: Hyderabad, India Salary: ₹5,00,000 – ₹7,00,000 per annum (based on experience) Joining Requirement: Immediate Joiners Only About the Role We are looking for a skilled and motivated Product Support Specialist to join our team in Hyderabad. The ideal candidate...

  • Product Support Specialist

    7 days ago

    Hyderabad, Telangana, India Launchio Consulting Full time ₹ 5,00,000 - ₹ 7,00,000 per year

    Job Description – Product Support SpecialistPosition:Product Support SpecialistLocation:Hyderabad, IndiaSalary:₹5,00,000 – ₹7,00,000 per annum (based on experience)Joining Requirement:Immediate Joiners OnlyAbout the RoleWe are looking for a skilled and motivatedProduct Support Specialistto join our team in Hyderabad. The ideal candidate will have...

  • Customer Support Specialist

    4 weeks ago

    Hyderabad, India Live Connections Full time

    Job Title: Customer Support Associate – International Voice Process Location: hyderabad Experience: Graduate HSC + Minimum 1 Year of Experience (International Voice / Semi Voice) Key Responsibilities Handle international voice process calls with professionalism. Provide excellent customer support while ensuring high-quality communication. Resolve...

  • Technical support specialist

    3 weeks ago

    Hyderabad, India Resolute Full time

    Shift : Indian/UK Location : Nizampet, Hyderabad (Work from Office only) Joining : ASAP Qualification : MBA, Marketing. Experience Required : Fresher/ Upto 1 year experience only. About Resolute Resolute is a global email marketing and deliverability consulting firm, helping clients scale their outreach and optimize performance. We are...

  • Technical Support Specialist

    3 weeks ago

    Hyderabad, India Resolute Full time

    Shift : Indian/UKLocation : Nizampet, Hyderabad (Work from Office only)Joining : ASAPQualification : MBA, Marketing.Experience Required : Fresher/ Upto 1 year experience only.About ResoluteResolute is a global email marketing and deliverability consulting firm, helping clients scale their outreach and optimize performance. We are expanding our technology...