▷ [Only 24h Left] Quality system manager

Job Description Complaint Management (CMS) - Establish and maintain the Global Complaint Procedure, ensuring compliance with quality standards and regulatory requirements, and governing site-level complaint process adherence. - Collect, analyze, and monitor compliance and performance metrics through Quality Management Reviews; lead global complaint trend reviews. - Drive data analysis and reporting initiatives, delivering actionable insights and comprehensive updates to management. - Lead initiatives to improve complaint process efficiency, transparency, and alignment across global teams. - Actively participate in site and global complaint review meetings, providing improvement insights, driving follow-up actions, and ensuring timely closure. Document Management (DMS) and Learning Management (LMS) - Develop, implement, and maintain a global document management system. - Ensure all documents are managed and stored in compliance with regulatory requirements and company policies. - Manage document lifecycle from creation, review, approval, distribution, and archiving. - Develop, implement, and maintain a global learning management system for global quality documents - Ensure all training programs are compliant with regulatory requirements and company policies. - Oversee the creation, delivery, and tracking of training programs and materials. - Continuously evaluate and improve document and learning management processes to enhance efficiency and compliance. - Implement best practices and industry standards in document control and training management. - Develop and deliver training programs for employees on document management and learning management processes and systems. - Provide ongoing support to global teams regarding document and learning management queries and issues. - Conduct regular audits of document and learning management processes to ensure compliance and identify areas for improvement. - Work closely with cross-functional teams, including manufacturing quality, commercial quality, design quality and Regulatory Affairs, ensure document and learning management needs are met. - Communicate document and learning management policies, procedures, and updates to all relevant stakeholders. - Support project assigned - Develop, implement, and maintain the Global Learning Management System (LMS) to support training on quality documents and procedures. - Oversee the creation, delivery, tracking, and continuous improvement of training programs to ensure compliance with regulatory requirements. - Provide ongoing support and training to global teams on document and learning management processes and tools. Projects & Continuous Improvement - Execute assigned global and corporate projects with minimal supervision, ensuring timely delivery and alignment with business objectives. - Continuously evaluate and enhance complaint, document, and learning management processes to improve efficiency, compliance, and global standardization. - Serve as a subject matter expert (SME) by leading global CMS/DMS/LMS transformation and automation projects to drive process efficiency and innovation. Leadership & Strategy - Manage a team of quality professionals, providing guidance, coaching, and support to achieve quality and business objectives. - Apply in-depth business knowledge to align quality system strategies with organizational goals and regulatory expectations. - Develop and foster strong relationships with key stakeholders across manufacturing, commercial and product business unit. - Assure adherence to budgets, schedules, work plans, and performance requirements for all assigned projects and systems.