Senior Specialist, Global Ads Partner Development

DESCRIPTION Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of performance advertising products that drive discovery and sales Our products are strategically important to our Retail and Marketplace businesses driving long term growth We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products We are highly motivated collaborative and fun-loving with an entrepreneurial spirit and bias for action With a broad mandate to experiment and innovate we are growing at an unprecedented rate with a seemingly endless range of new opportunities Our business is growing fast and is highly visible to senior leadership As a result of this fast growth we are building out a team to support multiple processes to ensure trust of our partners As the scope of our team is quickly growing we are looking for someone who is customer advertising partners and advertisers obsessed You will analyze data to find out gaps in partner experience You are excited about partner development You listen to partner s needs You become an expert in the advertising tools and products to give the right direction and advice to the partner You are a proactive highly motivated individual with an aptitude for building and streamlining processes A successful candidate will be a self-starter comfortable with ambiguity with strong attention to detail an ability to work in a fast-paced and ever-changing environment The roles require a leader who is incisive and backs decisions with analytical approach Key job responsibilities 1 Strive to delight our customers by becoming a knowledgeable on Amazon Advertising solutions 2 Educate partners on how to achieve greater value on Amazon Ads Provide onboarding support education continuous product usage consultation to ensure success 3 Build and maintain strong relationships with key stakeholders 4 Communicate and influence effectively across job levels with internal external partners 5 Analyze data and trends to identify action and or influence experience of partners 6 Continuously audit to improve the customer experience and business performance 7 Help drive evolution of partner experience through close collaboration with cross-functional teams ranging from Trademark Marketing Product Management Programs Engineering Analytics and Risk 8 Advocate voice of the customer internally using data and anecdotes to drive prioritization 9 Build out operational processes from policy requirements with the goal of future automation 10 Handle the day-to-day volumes of the assigned tasks and ensure the SLAs and accuracy are met per standards 11 Work with program managers to influence program policies 12 Create and publish relevant daily and weekly reports 13 Manage small to medium size projects and programs Perform first-line diagnostics troubleshooting and maintenance of Operational success on a daily basis About the team We are the operations team of Partner Enablement PE The team charter PE mission is to drive advertiser success with Amazon Ads through scaled services and solutions that accelerate partner capabilities and growth We recognize that partners come in different shapes and sizes meeting different advertiser needs we work backwards from those needs to build solutions that scale as Amazon Ads and partners grow Our vision is to expand scaled enablement support for all partners across all Ads products and all countries PE ops team executes programs that drive the charter PE ops scopes and leads projects and programs that enhances PE mission and vision We dive deeper beyond the anecdotal identify underlining issues and collaborate with different teams to solve for partner success BASIC QUALIFICATIONS - 1 years of program or project management experience - Experience using data to influence business decisions - Bachelor s degree - 5 years of interacting with customers stake holders experience - Bachelors degree in Economics Marketing Advertising Statistics Engineering or Business - Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively resolving conflicts and ensuring follow-through - Experience using data analysis reporting and forecasting to guide business decisions and solve problems - Experience in Excel around Pivot vlookup basic formulas PREFERRED QUALIFICATIONS - Knowledge of analytics statistical tools such as SAS PowerBI SQL ETL DW concepts - Knowledge of visualization tools such as Tableau Datazen SSRS - Experience back office operations escalation management and troubleshooting environments - 2 years of digital advertising and client facing roles experience - Experience in campaign optimization analytics platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner