Community Associate

4 days ago

Bengaluru, Karnataka, India ClayWorks Full time
Job Description

Community Associate

About Us:

Clayworks is a dynamic and innovative player in the commercial real estate cum

hospitality sector, committed to delivering unparalleled experiences to our clients. With

a focus on creating exceptional spaces and providing top notch service, we are seeking

a community manager to join our team. This role presents an exciting opportunity for

individuals with a passion for sales, a keen interest in real estate and hospitality, and

excellent communication skills.

Role Overview:

ClayWorks is seeking a Community Associate for it who will be an accomplished people

manager and community enabler. They will play a significant role in developing and

maintaining solid relationships with clients, their retention and service delivery quality

management. The Community Associate should possess excellent interpersonal

communication skills and be comfortable interacting with clients.

Location: Bengaluru, India

Work Mode: On-site/ Work from Office

Job Type: Full- time

Roles & Responsibilities:

Will act as a community builder of all the workspaces of Clayworks

Manage Clayworks Branch,

To ensure client contractual deliverable such as Customer Satisfaction, Average

response time, internal quality, are complied with. Value addition to the clients.

To anchor the client relationship initiative in the facility by regular client feedback

meetings and to record and analyze the outcome in getting Team QA to handle

client concerns and suggestions constructively.

Involved in programs of PRM, Feedback meetings and involved in achieving a

high degree of consistency in Quality Assurance to the patrons.

Proactively cross-sell other Clayworks products and solutions.

Monitor market and competitor activities and provide relevant reports and

information (MIS) to the management.

Play an active role in all Sales / Operational strategies that are decided by

management.

Control costs and be actively involved in facility upkeep and maintenance with

appointed vendors and staff.

Centre Operations Duties will involve front office management, supervising Housekeeping and Pantry staff. Maintain stocks and indent for Housekeeping and Pantry consumables. Provide stock reports to management regularly.

Coordinate finance and sales on invoicing, collections, receivables, MIS on center profitability, occupancy status, exit notices, etc. Administrative tasks of compiling vendor invoices, payables ensure fixed and variables are met

without slip-ups.

Follow SOP for operational consistency. Regularly review checklists for various tasks, review housekeeping and pantry performance

To implement stringent quality checks and assessments to maintain customer satisfaction as well as meet client&aposs deliverables

Plan and execute client engagement events and work on inviting third party organizers to hold events at our locations

Qualifications and Experience:

Graduate or Postgraduate with at least 6 Months 1 years of experience in Operations and

Community Management at a Co-working space or Hotel or equivalent.

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