Associate Consultant

21 hours ago

Noida Uttar Pradesh, India HCLTech Full time

Designation ASSOCIATE CONSULTANT No of Positions 1 Skill Primary CLOUD SERVICES-CLOUD SERVICES-Microsoft Azure Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services We re powered by our people a global diverse multi-generational talent - representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and problem-solving Our purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet As a company we are deeply focused on accelerating our ESG agenda We are also creating technology-enabled sustainable solutions with and for our clients and partners We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term We have committed to achieving net zero by 2040 To learn more about how we can supercharge progress for you visit SME-AZURE IAAS WINDOWS Terraforms Job Summary As a Subject Matter Expert in Azure IaaS and Terraform you will play a critical role in ensuring the timely resolution of escalations and incidents while adhering to service level agreements and quality standards Your expertise will drive customer satisfaction through effective analysis and problem-solving as well as by mentoring team members and enhancing operational processes 1 Key Responsibilities 1 Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Analyzing Azure Iaas And Windows Environments Adhering To Agreed Service Level Agreements 2 Mentor Team Members And Administrators On Best Practices In Azure Iaas And Terraform While Preparing Standard Operating Procedures And Maintaining Comprehensive Documentation For Knowledge Sharing 3 Validate Change Order Implementation Plans And Ensure Human Error Compliance By Participating Actively In Capacity Planning Sessions And Utilizing Terraform For Infrastructure As Code 4 Facilitate Positive Customer Feedback And Satisfaction By Actively Engaging In Customer Meetings Addressing Concerns Related To Azure Services And Providing Effective Communication To Stakeholders 5 Conduct Root Cause And Trend Analyses Of Incidents Validating Findings And Generating Reports To Support Performance Improvements And Present Insights To Key Business Stakeholders Skill Requirements 1 Strong Proficiency In Azure Iaas And Windows Server Management 2 Advanced Expertise In Terraform For Infrastructure Automation 3 Excellent Analytical And Problem-Solving Skills 4 Proficient In Documenting Processes And Creating Standard Operating Procedures 5 Strong Communication And Stakeholder Management Abilities Certification 1 Optional Microsoft Certified Azure Solutions Architect Expert 2 Optional Hashicorp Certified Terraform Associate Skill Level 3 Secondary Skill 1 Cloud Services-Platform Engineering-Cloud Automation

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