Dc Aci L3

Job Title Cisco Data Centre Networking Location Chennai Type Contract or Contract to hire Job Overview We are seeking a highly skilled and motivated Technical Support Engineers to join our dynamic team The successful candidate will be responsible for providing Expert Technical Support to our customers focusing on Cisco s Data Centre Routing and Switching Technology Portfolio This role encompasses Traditional Networks as well as Cisco ACI-based Fabrics requiring a deep understanding of Cisco technologies spread across Cisco DCN WAN Routing and Switching portfolio along with excellent troubleshooting skills and exceptional customer service Desired years of experience 7 to 10 years Key Responsibilities 1 Customer Support - Respond promptly to customer inquiries troubleshoot and resolve issues related to Cisco Data Center Networking and ACI technologies - Provide remote support and on-site assistance as required ensuring timely issue resolution - Working in co-ordination with customer and customer NI team ensuring to get deep understanding of customer network and traffic flows 2 Technical Expertise - Demonstrate a comprehensive understanding of Cisco Data Center Routing and Switching technologies including both Traditional Networks and ACI-based Fabrics - Stay updated on the latest developments in Cisco technologies and incorporate them into troubleshooting and support activities 3 Troubleshooting and Problem Resolution - Excellent knack to Diagnose and resolve complex network issues involving Cisco hardware software and protocols in the shortest period of time - Ability to use advanced Troubleshooting methodologies - Deep command of software diagnostic capabilities traces logs show commands performance measurements deep knowledge of Switching and Routing protocols - Utilize network programming languages like Python and automation tools such as Ansible for efficient data collection correlation and issue resolution - Provide technical troubleshooting and guidance during maintenance windows - Ability to work on interoperability scenarios - Ability to Setup simulation topologies within the client network or in Cisco labs to recreate complex or intermittent issues identifying causes triggers and potential solutions 4 Maintenance Window Support - Collaborate with clients and network operators to plan and execute maintenance windows effectively - Creative problem solver comfortable with challenging the status quo and rapidly responding to escalated issues - Define Maintenance Window Actions Objectives and review or prepare Method of Procedures MOP encompassing Execution Steps Timing Plan-B Recovery Options Validation Steps Methods and benchmarks - Ensure technical governance of the maintenance window to guarantee a successful outcome - Lead or contribute to Systems Service recovery plans for potential failure scenarios - Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes next steps and recommendations for corrective and preventive actions - Work with TAC team to recreate the issue and drive towards root-cause analysis - Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations - Provide technical oversight during maintenance window execution ensuring adherence to established procedures and minimizing service interruptions 5 Continuous Improvement - Proactively identify areas for improvement in network performance reliability and efficiency - Collaborate with internal teams to implement enhancements updates and optimizations based on identified improvement opportunities - Contribute to the development of new tools processes and best practices to streamline support and maintenance activities 6 Configuration Best Practices Audit - Perform regular audits of network configurations against Cisco s Design and Configuration recommendations - Ensure adherence to best practices and recommend adjustments to optimize network performance and security - Collaborate with network operators to implement recommended configuration enhancements 7 Automation Skills - Apply automation skills to streamline repetitive tasks and enhance overall operational efficiency - Develop and maintain scripts and automation playbooks using languages like Python to automate network processes and tasks 8 Tool Proficiency - Proficiency in network topology tools such as MS Visio or equivalent for creating and documenting network designs - Familiarity with common customer tools including but not limited to NMS Ticketing Knowledge and Document Management Syslog s Data Correlation etc - Understanding and ability to use troubleshooting tools such as Wireshark and equivalent tools 9 Soft Skills - Self-Leaner and a love for troubleshooting and getting under the hood - Team player who leads by helping others and being available when the client team needs them - Exhibit excellent verbal and written communication skills - Demonstrate the ability to stay calm and focused during outages and client escalations - Think on the feet to make quick and effective decisions under pressure - Engage Cisco partner and or customer stakeholders to restore services at the earliest using any method agreeable to the client - Build lasting trust and interpersonal relationships with all key stakeholders - Demonstrate the ability to address senior management at the client partner or Cisco 10 Documentation - Create and maintain detailed documentation including knowledge base articles troubleshooting guides best practices and comprehensive records of maintenance window activities - Document automated solutions using scripts and playbooks for future reference 11 Customer Training - Conduct training sessions for customers to enhance their understanding of Cisco Data Center Networking technologies with a focus on automation scripting configuration best practices software life cycle management tool usage and troubleshooting techniques 12 Cross-Functional Collaboration - Work closely with internal teams including Engineering Sales and Product Management to communicate customer needs and contribute to product improvement - Collaborate with Cisco TAC Technical Assistance Center for advanced issue resolution and contribute to the development of automated support tools Educational Qualifications 1 Bachelor s degree in Electronics and Communication Computer science Information Technology or related field - A solid foundation in Electronics and Communication computer science or a related field provides the fundamental knowledge required for understanding networking principles and technologies 2 Cisco Certifications - CCNP Cisco Certified Network Professional - Demonstrates advanced knowledge and skills in Cisco networking - Validates the ability to plan implement verify and troubleshoot complex network solutions - CCIE Cisco Certified Internetwork Expert Preferred - A highly regarded expert-level certification that demonstrates a deep understanding of Cisco networking technologies - Validates expert-level knowledge and skills in designing implementing managing and troubleshooting complex network infrastructures