Assistant Manager

Assistant Manager - US Insurance - Property Casualty Claims - 5 Years - Mumbai Night Shift Location- Mumbai An exciting opportunity for an experienced Property Casualty P C insurance professional to lead end-to-end claims operations including recovery fraud checks third-party claims and payment authorization in an international voice-based BPO setup The role demands team leadership quality adherence productivity initiatives and cross-border stakeholder management during US night shift hours Your Future Employer - A globally recognized organization delivering exceptional claims management services across geographies committed to excellence in service delivery operational compliance and customer satisfaction Responsibilities - Manage day-to-day claims operations ensure SLA adherence and deliver performance as per defined KPIs Handle end-to-end P C insurance claims processes including at-fault claims third-party claims recovery and fraud evaluation Conduct QA audits process improvements and ensure productivity meets annual targets Execute payment processes ensuring checks on payee legitimacy payment method authorization and fraud red flags Manage team schedules appraisals 1 1s leave planning and transport coordination Identify top performers for succession planning and reward initiatives Liaise with US clients and ensure transparent communication through reports dashboards and review meetings Ensure compliance manage risks and participate in Lean Six Sigma initiatives for process enhancement Requirements- Graduate with 5 years of experience in Property Casualty P C insurance operations specifically in claims handling fraud recovery and at-fault claims Minimum 2 years of experience in team handling is mandatory Strong understanding of P C claims lifecycle and payment compliance protocols Experience in US insurance claims processes and international voice-based BPO environment Flexible to work in US night shift timings Strong communication quality control stakeholder management and leadership skills What is in it for you - Be part of a high-performing team driving operational excellence in the insurance domain Direct engagement with US stakeholders and exposure to global processes Career development through structured performance management and rewards programs Opportunity to lead impactful initiatives and process transformation projects Reach us If you think this role is aligned with your career kindly write to me along with your updated CV at vasu joshi crescendogroup in for a confidential discussion on the role Disclaimer Crescendo Global specializes in senior to C-level niche recruitment We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience Crescendo Global does not discriminate on the basis of race religion colour origin gender sexual orientation age marital status veteran status or disability status Note We receive a high volume of applications daily so if you don t hear back from us within a week please assume your profile was not shortlisted Your patience is appreciated Stay Alert Scammers may misuse Crescendo Global s name for fake job offers We never ask for money purchases or system upgrades Verify all opportunities at and report any fraud immediately Profile Keywords Crescendo Global Assistant Manager Operations Jobs US Insurance Process Jobs P C Insurance Claims Jobs Insurance BPO Team Lead Insurance Jobs SLA Management Six Sigma in Insurance Productivity Improvement Jobs Property Casualty Insurance Jobs Claims Handling US Insurance Jobs At-Fault Claims Fraud Investigation in Insurance Claims Recovery Jobs Night Shift Insurance Operations International Voice BPO