Senior Manager

Company Description Visa is a world leader in payments and technology with over 259 billion payments transactions flowing safely between consumers merchants financial institutions and government entities in more than 200 countries and territories each year Our mission is to connect the world through the most innovative convenient reliable and secure payments network enabling individuals businesses and economies to thrive while driven by a common purpose - to uplift everyone everywhere by being the best way to pay and be paid Make an impact with a purpose-driven industry leader Join us today and experience Life at Visa As a member of the Infrastructure Reliability Engineering team - You are responsible to lead a team of system engineers who focused on Kubernetes microservices architecture and cloud technologies As part of this self-driven team you will support critical container Infrastructure and ensure the stability of services by performing dedicated maintenance activities You engage in automation activities perform root cause analysis RCA and remediation Knowledge of production support process including incident change problem management call triaging and critical issue resolution procedures Essential Functions Infrastructure life cycle management and Production Support of container cloud technologies and orchestration platforms Knowledge of alerts and monitoring tools and system management tools for environments and configuration management and Cloud orchestration tools Hardening securing the Kubernetes cluster with monitoring and auditing dashboards Strong technical analytical and troubleshooting skills and possess an ability to explain technical concepts and provide guidance to staff Proficient to expert scripting and automation skills converting manual and maintenance functions into fully orchestrated automation Must have Strong Knowledge experience in system monitoring techniques and tools supporting unattended operations Ability to operate in complex highly secure and highly available operations environments and interact with the technology domain experts required to maintain those environments Excellent communication interpersonal skills Coaching other members of the support team sharing technical and customer knowledge in a helpful and timely fashion Responsible for partnering with the Platform Engineering and Delivery Teams to deliver seamless infrastructure support for all Visa business lines Work closely with geographically distributed teams on technical challenges and process improvements Security Remediation process vulnerability assessment and patch management Contribute to standardize and document operational procedures Responsible for adherence of established ITIL practice such as Incident Change Problem and Release Management Be scheduled On-Call to support the infrastructure and our systems Work on shift days Sunday to Thursday or Tuesday to Saturday from 9 00AM to 6 00PM Provide strong leadership with a focus on attracting motivating and developing best-in-class talent Mentor and coach teams to develop future leaders in alignment with company objectives Balance both leading a team and engaging directly with the work needed to accomplish objectives Assist direct reports with ongoing prioritization and resource allocation to ensure that the crucial business initiatives are delivered Utilize leadership skills problem solving and decision-making skills to facilitate and encourage participation of team members to meet objectives in congruence with approved standards and guidelines This is a hybrid position Hybrid employees can alternate time between both remote and office Employees in hybrid roles are expected to work from the office 2-3 set days a week determined by leadership site with a general guidepost of being in the office 50 or more of the time based on business needs Qualifications Basic Qualifications 8 years of relevant work experience with a Bachelor s Degree or at least 5 years of experience with an Advanced Degree e g Masters MBA JD MD or 2 years of work experience with a PhD OR 11 years of relevant work experience Preferred Qualifications 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree e g Masters MBA JD MD or 3 or more years of experience with a PhD At least 5 years in the Container and Cloud AWS GCP with focused on DevOps and service-based systems engineering Minimum 4 years hands-on experience with Kubernetes on internals architecture of K8s Minimum 2 years of experience with AWS GCP Minimum 3 years of Scripting experience Shell Python Ansible Terraform and YAML packages Minimum 2 years of experience with Microservices based applications traffic routing i e Istio ServiceMesh Experience with configuration management tools Chef Ansible terraform etc is must Working with tools surrounding the Kubernetes ecosystem such as helm kubeadm CSI CNI etc is must Experience with CI CD or GitOps pipeline Architecture i e ArgoCD Code Fresh Jenkins is must Working knowledge of monitoring and logging tools Prometheus Graphana Fluentbit Netcool Humio Deep understanding of networking concepts Additional Information Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law