Service Delivery Consultant

1 day ago

Agra, India Tata Consultancy Services Full time

Primary Skills – Expert level experience in Project Management with Cyber Security Skills Domain Skills - Infrastructure Skills Experience required: 10-12 years Certification: PMP, Prince2, Scrum Location -Mumbai Immediate Joiners are preferred Job Description - 10+ Years of Experience in Service Delivery /Program Management role - Service Delivery Manager should work on multiple projects or initiatives. - Need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables. - Should take accountability for service delivery performance, meeting customer expectations, and driving future demand. - Should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process. - Building strong relationships with teams, clients, COE's and other stakeholders - Collaborating with CSP ecosystem and bring more value adds & Service improvements across customers. - Good Understanding of SOW, Scope, Risk Management - Monitoring & Tracking Service SLA and Risk Management - Closely worked with Team/Leads and ensure timely delivery - Weekly/Monthly Status Reporting to Customer and TCS leadership team - Monitoring Compliance of all Security tools - Yearly Customer Satisfaction Survery

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