[Only 24h Left] Engineer It
3 weeks ago
Description MGR End User Support Let s be unstoppable together At Circana we are fueled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives We re a global company dedicated to fostering inclusivity and belonging We value and celebrate the unique experiences cultures and viewpoints that each individual brings By embracing a wide range of backgrounds skills expertise and beyond we create a stronger more innovative environment for our employees clients and communities Circana is proud to be Certified TM by Great Place To Work This prestigious award is based entirely on what current employees say about their experience working at Circana Learn more at What will you be doing You will lead EUC support operations providing technical assistance for Windows and Mac environments across onsite and remote teams The role involves troubleshooting hardware software issues managing endpoint tools and enhancing user experience through proactive support and collaboration Job Responsibilities Provide L1 L2 support for Windows 10 11 macOS Any MS Office 365 issues VPN printers network and security tools Lead and mentor EUC engineers ensuring SLA adherence and high-quality ticket resolution Administer remote support tools e g TeamViewer Teams working experience with endpoint management platforms Intune JAMF and security tools CrowdStrike TrendMicro Simply Secure Collaborate with vendors service partners and internal teams to resolve issues and implement improvements Maintain documentation SOPs and technical manuals generate reports and insights for performance tracking Support Audio Video systems for Meeting Conference rooms MS Teams and workplace tools Access control contribute to automation and infrastructure enhancements Requirements Bachelor s degree in IT Computer Science or related field preferred 5-8 years in EUC support with hands-on experience in both Windows and Mac environments MCSE ACSP or equivalent certifications are an added advantage Strong communication and global support experience APAC NA EMEA is a plus Circana Behaviors As well as the technical skills experience and attributes that are required for the role our shared behaviors sit at the core of our organization Therefore we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role Stay Curious Being hungry to learn and grow always asking the big questions Seek Clarity Embracing complexity to create clarity and inspire action Own the Outcome Being accountable for decisions and taking ownership of our choices Center on the Client Relentlessly adding value for our customers Be a Challenger Never complacent always striving for continuous improvement Champion Inclusivity Fostering trust in relationships engaging with empathy respect and integrity Commit to each other Contributing to making Circana a great place to work for everyone Location This position can be located in the following area s Bangalore Prospective candidates may be asked to consent to background checks in accordance with local legislation and our Your current employer will not be contacted without your permission
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