▷ (Only 24h Left) Assistant Manager - Operations

4 weeks ago

Mumbai India Epicenter Full time

Job Description Location: Bhayandar | Experience: 8+ Years | Qualification: Graduate Are you a results-driven operations leader with a passion for team performance and customer experience Join us as an Assistant Manager Operations and help drive excellence in our voice process function. Key Responsibilities Lead and manage voice process executives and team leaders Monitor KPIs, analyze performance data, and implement improvement strategies Drive outbound sales performance Ensure compliance with quality standards and company policies Conduct and present Weekly/Monthly Business Reviews (WBR/MBR) Manage client communication and escalations What Were Looking For We require someone who has experience in handling an inbound center (Preferably a 7 day working process with more than 9 hours of daily operational window) has knowledge of all the Inbound core KPIs with some sales experience. 8+ years in voice process operations (2+ years in a supervisory role) BPO or insurance industry background preferred Strong leadership, communication, and analytical skills Proficient in MS Office CRM systems Interested Send your resume to [Confidential Information]ng with the following details Total Experience (On paper AM exp):- Current CTC:- Expected CTC:- Notice Period:- Location:- This job is provided by Shine.com

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