[Only 24h Left] Assistant Operations Manager

3 weeks ago


Mumbai India Pluckk Full time

Job Description Job Title: Assistant Manager - Last Mile Location: Vashi, Navi Mumbai Department: Operations Experience Required: 25 years Employment Type: Full-time Night Shift: 10pm to 6am About the Role: We are looking for a proactive and detail-oriented Assistant Last Mile Manager to support and execute last mile delivery operations in Mumbai. This role involves coordinating with delivery partners, tracking shipments in real-time, resolving exceptions, and ensuring seamless B2C deliveries. You'll play a key role in maintaining high service levels, optimizing delivery timelines, and supporting customer satisfaction through efficient last-mile execution. Key Responsibilities: - Coordinate daily last mile dispatches with 3PL partners and internal fleet teams - Monitor real-time delivery tracking and resolve delivery exceptions/escalations - Support route planning and suggest improvements based on ground realities - Ensure timely pickups and deliveries aligned with SLAs - Collaborate with warehouse, dispatch, and customer service teams for smooth order handovers - Maintain daily MIS and assist in preparing delivery performance dashboards - Assist in field audits, hub visits, and vendor reviews when needed Who You Are: - 25 years of experience in last mile logistics, dispatch, or delivery operations - Experience in e-commerce, FMCG, or 3PL operations is preferred - Familiarity with GPS tracking systems, route optimization tools, and Excel - Strong communication skills and ability to manage on-ground teams and partners - Problem-solver with high attention to detail and ability to work under pressure



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