▷ (Apply Now) WBO:GS_MWBC Customer Service Head

4 weeks ago


Ahmedabad India Axis Bank Full time

Job Description

WBO : MWBC WB Customer Service Head
INTERNAL USAGE:
No. of Vacancies: Reports to: Head Service
Is a Team leader Y Team Size:

Grade: AVP/VP
Business: Corporate Centre Department: Wholesale Banking Operations Sub-Department:
Location:
About Wholesale Banking Operations
The wholesale banking operations department helps in managing the transaction in the banks.Transaction Banking(TB) can be defined as the set of instruments andservicesthat abankoffers to trading partners to financially support their reciprocal exchanges of goods (e.g.trade), monetary flows (e.g., cash), or commercial papers (e.g., exchanges)

Trade Finance Center handles the imports & exports transactions such as BG, LC, Collections, Advance Remittances, Open Account Payments, Trade outward Remittances and routing of SWIFT messages.

AbouttheRole
As a part of the wholesale banking operations team, Customer Service Head is responsible for providing end-to-end service to fulfill the needs of existing as well as potential customers.
Key Responsibilities
Reduce in the customer complaints over the base line

Timely closure of audit observations, error-free processing of transactions and compliance

Ensure digital adoption (avg) across Credit Connect, TF Conect, Fx Connect, CIB, CMS

Conduct regular engagement with internal and external stakeholders and organizing customer meets

Monitor and review NFTR to remain within defined levels for - Current Account, CMS & Trade and Forex Transactions

Monitor and control loss due to frauds & operational risks

Reduce EDPMS/IDPMS/CPQs/Capital A/c pendency as per stipulated criteria

Ensure transactions processed are compliant to external as well as internal guidelines

Adhere to prescribed end to end TAT for customer centric transactions - Current account, CMS, Tade & Forex and SRs processing

Guide and train the team member to manage activities efficiently and control attrition

Qualifications
Optimal qualification for success on the job is:

Graduation/ MBA from a recognized university

Role Proficiencies:
A successful candidate should possess the following:

Knowledge of banking regulations and norms

Maintain a high level of knowledge of banking products and services

Good communication (both verbal and written) skill in both English and the local language

Ability to handle pressure and meet deadlines

Relationship building skills

For successful execution of the job



  • Delhi, India Vedanta Group Full time

    Job Description Head Internal Communications | Vedanta Limited Transformational Opportunity in world's largest leading natural resources conglomerate Location: Delhi Vedanta Limited, a globally diversified natural resources and hydrocarbons company, is undergoing a strategic demerger and is on its journey to create Vedanta 2.0. We are among the fastest...


  • Chennai, India Weboin Digital Marketing Agency Full time

    Job Description Company Description Weboin Technologies Private Limited is a leading digital marketing and web development company that helps businesses establish a strong online presence. We offer a comprehensive range of services in digital marketing, website design and development, and search engine optimization to help businesses succeed in the digital...


  • Bengaluru, India Elevate Now Full time

    Job Description Job Title: BD - Sales Location: Work from Home Job Type: Full-time Experience: Minimum 1-3 Years Immediate Joiners About The Role We are looking for a Sr. Sales Executive who can drive pharmaceutical product sales and also handle customer support responsibilities. The ideal candidate should have strong communication skills (especially...


  • Bengaluru, India Lifetime Health Full time

    Job Description Job Title: Head of customer service Company:Lifetime Health Location:Jayanagar Bangalore Salary : As per your previous drawn and expertise Employment Type:Full-Time About Us: LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate...

  • Apply Now! QC Head

    3 weeks ago


    Vadodara, India Vilas Transcore Limited Full time

    Job Description This is an excellent, comprehensive draft. I've recorrected it to be more precise, emphasize the leadership aspect of a QC Head role, and make the responsibilities and qualifications sharper. I have also adjusted the experience section to better reflect the seniority of the role. Job Title: QC Head Transformers Location: Por, GIDC, Vadodara,...


  • Noida, India Pearson Full time

    Job Description Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most...


  • India Roster Full time

    Position Active Pooling - Customer Service Representative Location Remote Note This opportunity is part of our Active Talent Pooling initiative While there may not be an immediate opening we re always on the lookout for top talent like you By applying now you ll be among the first to be considered when a matching role opens up giving you a head...


  • Delhi, India Roadcast Full time

    Job Description Job Title: Head of Customer Support Location: Naraina Vihar, New Delhi 110028 Employment Type: Full-Time, In-office About RoadCast RoadCast is a leading logistics automation platform that helps businesses scale with our AI-powered mobility management suite. We're looking for a Head of Customer Support to lead our support team, improve...


  • Karjat, India Pushpanjali Drums Pvt Ltd Full time

    Job Description Company Description Pushpanjali Drums Pvt. Ltd. (PDPL) is a premier provider of high-quality MS drums and barrels in various sizes. Our state-of-the-art manufacturing facility, spanning over 40,000 sq ft in Karjat district, Maharashtra, enables us to offer packaging solutions ranging from 10-litre MS drums to 235-litre MS or GI barrels....


  • Pune, India Jade Global Full time

    Job Description Job Overview The Innovation Lab Head is responsible for driving a culture of innovation in the organization, help seed new ideas, develop prototypes, interact with field facing teams, internal CoE teams and customers and develop new avenues to enhance Jade standing with its customers. Roles and Responsibilities Innovation Lab Head: - Work...