▷ (Apply Now) WBO:GS_MWBC Customer Service Head
1 week ago
Job Description
WBO : MWBC WB Customer Service Head
INTERNAL USAGE:
No. of Vacancies: Reports to: Head Service
Is a Team leader Y Team Size:
Grade: AVP/VP
Business: Corporate Centre Department: Wholesale Banking Operations Sub-Department:
Location:
About Wholesale Banking Operations
The wholesale banking operations department helps in managing the transaction in the banks.Transaction Banking(TB) can be defined as the set of instruments andservicesthat abankoffers to trading partners to financially support their reciprocal exchanges of goods (e.g.trade), monetary flows (e.g., cash), or commercial papers (e.g., exchanges)
Trade Finance Center handles the imports & exports transactions such as BG, LC, Collections, Advance Remittances, Open Account Payments, Trade outward Remittances and routing of SWIFT messages.
AbouttheRole
As a part of the wholesale banking operations team, Customer Service Head is responsible for providing end-to-end service to fulfill the needs of existing as well as potential customers.
Key Responsibilities
Reduce in the customer complaints over the base line
Timely closure of audit observations, error-free processing of transactions and compliance
Ensure digital adoption (avg) across Credit Connect, TF Conect, Fx Connect, CIB, CMS
Conduct regular engagement with internal and external stakeholders and organizing customer meets
Monitor and review NFTR to remain within defined levels for - Current Account, CMS & Trade and Forex Transactions
Monitor and control loss due to frauds & operational risks
Reduce EDPMS/IDPMS/CPQs/Capital A/c pendency as per stipulated criteria
Ensure transactions processed are compliant to external as well as internal guidelines
Adhere to prescribed end to end TAT for customer centric transactions - Current account, CMS, Tade & Forex and SRs processing
Guide and train the team member to manage activities efficiently and control attrition
Qualifications
Optimal qualification for success on the job is:
Graduation/ MBA from a recognized university
Role Proficiencies:
A successful candidate should possess the following:
Knowledge of banking regulations and norms
Maintain a high level of knowledge of banking products and services
Good communication (both verbal and written) skill in both English and the local language
Ability to handle pressure and meet deadlines
Relationship building skills
For successful execution of the job
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