Account Manager

Job Description

Company Description

We take care of our employees, and they take care of our customers

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us

Job Description

Responsibilities and Duties

This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the Account Manager.

- Strengthen relationships with existing accounts.
- Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact.
- Understand customers business and strategy and our role with the customer.
- Ensure customer satisfaction and follow up.
- Communicate service issues to Department Managers/Supervisors.
- Identify opportunities and grow business from existing house accounts.
- Assist with collections when needed.
- Manage client profiles and updates on the CRM
- Build territory maps showing number of accounts located in each city
- Fluent in EI systems and demos in order to provide technical updates to accounts
- Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
- Turn major business opportunities and proposals over to Sales and operational issues to Ops.
- Management of Business Reviews
- Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
- Assume lead responsibility for the efficient delivery of all (branch) services.
- Ensure that a functioning and agreed upon invoicing - payment process is in place.

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role.

- Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
- Write with pencil/pen/marker
- Functions performed primarily while seated at desk
- Travel independently to a wide variety of off-site locations if applicable

Account Manager Job-Specific Competencies

This section lists the core business-critical skills, knowledge and behavior applicable to all Account Managers globally and should not be edited. Note that these expectations are found in employee's My Personal Development Plan view (listed in the SKILLS tile) in the Professional Development Center.

- Business Development

Uses business acumen and strategic thinking with ability to plan and execute effective and ongoing needs assessments. Identifies strategic improvement and value creating opportunities in line with both customers supply chain objectives and business goals and Expeditors initiatives. Collaborates to create and validate solutions (product, service, tech) that deliver quantifiable customer benefits. Leverage customer knowledge and relationships to influence positive outcomes.

- Customer Management

Continuously builds and maintains strong relationships throughout a customer's business hierarchy in order to understand organizational dynamics, decision making, and strategic executive alignment leading to trusted partner status. Maintains effective oversight for customers operational needs and optimal execution for account growth through leadership, active communication, collaboration, and advocacy both internally and with customers.

- Customer Ecosystem Expertise

Develops and maintains knowledge and expertise for respective customer ecosystems including: market and industry intelligence; associated product, service, and vertical knowledge; customer information systems; and supply chain expertise.

- Business Intelligence

Develops and maintains data fluency combined with effective use of business intelligence tools for: information gathering, processing, and analysis; performance management and improvement; and reporting.

- Subject Matter Expertise (Manager, Other)

Acts as the subject matter expert for the manager's scope of responsibility and related industry, and provides solutions and technical assistance to customers (both internal and external).

Qualifications

- University or equivalent business qualifications
- Minimum 3 years Expeditors or industry experience
- Proven work experience in business development
- Proficient in MS Office and CRM software
- Ability to communicate up and down management hierarchy with equal effectiveness
- Strong presentation skills and analytical skills
- Proven problem solving and interpersonal skills
- English language proficiency

Additional Information

Expeditors offers excellent benefits:

- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus