Assistant Manager- Noc Engineer

Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role We are seeking a skilled NOC Engineer to join our 1st Line Core Operations team in Bangalore This role is pivotal in ensuring uninterrupted network availability through proactive monitoring incident detection and resolution The individual will be responsible for executing NOC shifts managing service desk functions and coordinating with internal and external teams to restore services efficiently What you will do Execute NOC shift routines and activities as defined Monitor network alarms and events actively Attend calls and respond to communications via email and trouble tickets Perform remote interventions to resolve network faults Escalate unresolved incidents to appropriate teams or external entities Track and follow up on active alarms and pending trouble tickets Evaluate incident impact prioritise and execute escalation processes Verify network inventory database consistency and report discrepancies Who you are A university graduate in Electronics Telecommunications or Information Technology 2 to 5 years of experience in the telecommunications industry Proficient in GSM UMTS LTE and 5GSA core technologies Skilled in operating and maintaining SMS DATA technologies including SMSC Voicemail SGSN MME GGSN S PGW EPDG PCRF Familiar with 5GSA technologies such as AMF SMF UPF UDM UDR NRF Comfortable working in shifts and collaborating within teams Fluent in written and spoken English Not a Perfect Fit Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive If you are excited about this role but your experience does not align exactly with every aspect of the job description you are encouraged to apply You may be the right candidate for this or another opportunity and the recruitment team will support you in exploring where your skills fit best What s in it for you Opportunity to work in a dynamic global telecom environment Exposure to cutting-edge technologies including 5GSA Collaborative culture with internal and external stakeholders Structured shift-based work with defined responsibilities Skill development through hands-on network operations and troubleshooting What skills you will learn Advanced network monitoring and fault resolution techniques Incident management and escalation protocols Cross-functional coordination and communication Technical proficiency in core telecom technologies Operational excellence in service desk and NOC functions VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status ethnicity disability religion or belief political affiliation trade union 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Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey