Telecaller

3 days ago

Nashik, India Impact Hr Km Solutions Full time

Job Description Description We are seeking a motivated and results-driven Telecaller to join our team. The ideal candidate will be responsible for making outbound calls to promote our products and services, addressing customer inquiries, and maintaining accurate customer records. This role requires excellent communication skills and a passion for customer service. Responsibilities - Make outbound calls to potential customers to promote products/services - Answer incoming calls and address customer inquiries or concerns - Maintain and update customer databases with accurate information - Follow up with leads and provide necessary information to convert them into clients - Achieve daily, weekly, and monthly targets set by the management - Provide excellent customer service and maintain a positive company image - Prepare reports on call activities and customer feedback - Collaborate with team members to improve processes and outcomes Skills and Qualifications - 2-8 years of experience in telecalling or a similar role - Proficient in spoken and written English and Hindi; knowledge of regional languages is a plus - Strong communication and interpersonal skills - Ability to handle objections and negotiate effectively - Basic computer skills, including proficiency in MS Office and CRM software - Strong listening skills and a customer-centric approach - Ability to work independently and as part of a team - Familiarity with sales principles and practices is preferred

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