Senior Associate

At American Express our culture is built on a 175-year history of innovation shared and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues As part of Team Amex you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express Description The Network Acquirer Solutions NAS team is at the heart of American Express Each year we power billions of transactions through our global payments network serving American Express Cardmembers and Merchants and our Issuing Acquiring partners in more than 170 markets worldwide We grow revenue by developing products services and capabilities that deliver differentiated value to our merchants partners and customers The Network Acquirer Solutions Strategy drives the following Enterprise outcomes Delivering customer value propositions that grow the business Driving scale with seamless onboarding solution deployment Driving Enterprise strategic priorities with modernized capabilities As an Associate - Digital Product Operations within Certification Operations you will be responsible for onboarding new customers to transact on the American Express Merchant and Partner Networks as well as deploying new products with existing one This includes supporting these customers during their set up connectivity and certification phases You will have the opportunity to work with an array of external customers e g acquirers issuers card terminal providers merchants processors aggregators etc and internal peers and stakeholders Key Responsibilities Onboarding and certifying external customers on Self Certification program CPP so that they can exchange data with network participants as per American Express specifications Support and provide consultancy to our external customers about our certification processes and tools Develop and manage relationships with multiple internal stakeholders PCG PBS to ensure a proactive understanding of the demand pipeline Use knowledge of Amex s payment products platforms standards and advise internal external customers on certification process Build relationships and act as the liaison between our external Business Partners and various American Express technology groups supporting the installation of network connectivity and implementation of authorization and submission solutions Documentation Support the upgrade of our tools processes and documentation whenever changes are required by regulatory changes new products and technical developments in the industry Participate in calls testing that can be held outside of usual hours to support regional and global projects that span different time zones Experience Overall work experience of 5- 8 years of work experience Possess good functional knowledge of Network Specs Proprietary Specs Network Certification Test tools ATS NTS NGS and platforms Network Force EMV Contactless POS products etc Payment industry and transaction processing knowledge Project Management experience Academic Background Graduate Post Graduate degree B-Tech Engineering will be preferred Functional Skills Capabilities Must be able to communicate effectively with external business partners and various internal cross functional teams at both - technical and business level Strong relationship management skills to influence without authority both internally and externally across multiple international territories with different cultural considerations Intellectual Curiosity and tenacity to push for customer solutions with internal stakeholders Demonstrated ability to support multiple high-profile projects simultaneously in a fast-paced multi-time zoned environment Self-motivated with growth mindset and results driven oriented Must have the ability to work without supervision in a matrix organization demonstrating strong teamwork Understanding of network technical specifications and use that knowledge to validate test results can independently identify root causes that can arise during certification and resolve them Knowledge of telecommunication and networking components such as TCP IP SFTP Router capabilities VPN and Web Services are an added advantage We back you with benefits that support your holistic well-being so you can be and deliver your best This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical dental vision life insurance and disability benefits depending on location Flexible working model with hybrid onsite or virtual arrangements depending on role and business need Generous paid parental leave policies depending on your location Free access to global on-site wellness centers staffed with nurses and doctors depending on location Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations