Call Center Executive Bank

7 days ago


Thane MH IN Inspire Tech Solutions Full time

Here is a professional JD for your requirement Job Title Customer Care Executive - Kotak Bank Hindi Process Location Thane West Majiwada Mumbai Work Mode Work From Office Shift Timing 9 30 AM - 6 30 PM Qualification Minimum 12th Pass Salary Structure Freshers Hindi Callers 14 000 - 16 000 Experienced Hindi Callers 15 000 - 18 000 Hindi Callers 12 000 - 14 000 English Callers 14 000 - 18 000 Job Summary We are hiring Customer Care Executives for the Kotak Bank outbound inbound customer support process The role requires excellent communication skills a customer-first attitude and the ability to handle queries professionally Key Responsibilities Handle incoming and outgoing customer calls related to Kotak Bank services Provide accurate information and resolve customer queries efficiently Maintain professional communication and ensure high customer satisfaction Update customer records and follow up on pending issues Meet daily weekly targets and adhere to process guidelines Escalate unresolved queries to senior team members when required Required Skills Good verbal communication skills in Hindi English will be an added advantage Basic computer knowledge and ability to navigate CRM systems Strong listening skills and a polite patient attitude Ability to handle pressure and work in a fast-paced environment Problem-solving skills and a customer-centric mindset Experience Freshers can apply Experience in customer service BPO tele-calling will be an added advantage Team hr Helpmate Job Type Full-time Pay 13 000 00 - 29 046 12 per month Benefits Health insurance Provident Fund Work Location In person



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