Distribution Services Hotel and Field Support Analyst

4 weeks ago

Mumbai, Maharashtra, India Destination Hotels Full time
Job Description

Summary

Position Summary

The Global Hotel and Field Support Analyst is primarily responsible for providing quality hotel and field support by analyzing inquiries received via automated ticketing sources, telephone calls, and e-mail tracking each request through a project database. This individual will assume ownership of a region/territory of hotels and assist with multi-system support and multi-connected channel sources, as well as troubleshooting reported application/system interface issues. The role focuses on delivering excellent customer service through accurate and efficient inquiry resolutions. This individual is required to clearly articulate customer needs and network with a variety of second-level teams and third-party service providers.

Position Responsibilities

- Consistently deliver excellent, high-quality customer service and system support.
- Provide first-level telephone, email, and other media contact support for hotels, Colleagues, and third-party service providers.
- Clearly document interactions, incidents, and resolutions within the project database.
- While acting as a single point of contact, takes ownership and responsibility of issues from start through resolution.
- Uses problem-solving skills to troubleshoot daily challenges.
- Identifies process and document improvement opportunities and works with supervisory staff to take action and implement change.
- Develops effective, quality working relationships with other departments, groups, and personnel.
- Maintains system and program knowledge to provide accurate information and efficient customer service.
- Able to quickly learn new systems and adopt new processes/procedures.
- Demonstrate a commitment to Hyatt core values.
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Qualifications

Qualifications

- Previous experience working in a hotel or in the hospitality industry is a plus.
- High School diploma (or equivalent).
- Exposure to formal post- secondary education is a plus.
- Basic experience with Microsoft Office (Word, Excel, PowerPoint and Outlook) applications.
- Minimum 12 months experience with the Hyatt reservation system, Reserve, is preferred.
- Good communication skills (oral, written, and listening).
- Strong time management and prioritization skills.
- Ability to adapt and flex to new pressures and priorities.
- Ability to apply a best practice mindset to achieve accurate and timely results.
- Open to change and accepting of new technologies.

  • Hotel Receptionist

    1 day ago

    Mumbai, Maharashtra, India Hotel Western Inn Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Company DescriptionHotel Western Inn is a hospitality company based in Green Valley, Vasai West, Sandor, India. We are committed to providing excellent service and comfortable accommodations. Our establishment offers a welcoming atmosphere for all guests, ensuring a memorable and enjoyable stay. We prioritize customer satisfaction and aim to create a...

  • Room Service Attendant

    1 day ago

    Mumbai, Maharashtra, India Peninsusla Redpine Hotel Full time ₹ 1,40,000 - ₹ 1,60,000 per year

    **Job Title:** Room Service Steward**Department:** Food & Beverage – In Room Dining (IRD)**Location:** Peninsula Redpine Hotel, Andheri East, Mumbai**Reports To:** Room Service Supervisor / F&B ManagerJob Summary:The Room Service Steward is responsible for delivering food and beverages to guest rooms efficiently and professionally while ensuring high...

  • Manager - Partnerships & Distribution

    6 days ago

    Mumbai, Maharashtra, India Novalink Consultancy (opc) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Looking for a dynamic professional with experience in partnerships, sales & distribution (FMCG/Agri/Supply Chain) to expand rural markets and build sustainable logistics networks for a leading social impact foundation.Roles & Responsibilities1. Business Development & PartnershipsExplore and build new markets for products created by Self-Help Groups (SHGs)...

  • Analyst - Hotels

    3 days ago

    Mumbai, Maharashtra, India JLL Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find...

  • Hotel Contracting

    4 weeks ago

    Mumbai, Maharashtra, India KaroTrip Full time

    About the CompanyKaro Trip is a travel company specializing in personalized travel experiences, offering a range of services from individual and group tours to corporate travel solutions. We focus on creating immersive journeys that connect travelers with local cultures and experiences. Karo Trip provides services like flight and hotel bookings, visa...

  • Hotel Contracting

    4 weeks ago

    Mumbai, Maharashtra, India KaroTrip Full time

    About the Company Karo Trip is a travel company specializing in personalized travel experiences, offering a range of services from individual and group tours to corporate travel solutions. We focus on creating immersive journeys that connect travelers with local cultures and experiences. Karo Trip provides services like flight and hotel bookings, visa...

  • Hotel Contracting

    3 weeks ago

    Mumbai, Maharashtra, India KaroTrip Full time

    About the CompanyKaro Trip is a travel company specializing in personalized travel experiences, offering a range of services from individual and group tours to corporate travel solutions. We focus on creating immersive journeys that connect travelers with local cultures and experiences. Karo Trip provides services like flight and hotel bookings, visa...

  • Revenue Analyst

    4 weeks ago

    Mumbai, Maharashtra, India Destination Hotels Full time

    Job DescriptionSummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. To assist the Director of Revenue and to provide the hotel's Marketing and Sales employees with internal and external marketing...

  • State Bank Operations Support Services

    3 weeks ago

    Mumbai, Maharashtra, India SBI Operations Support Full time

    About the Role:We are looking for Business Analysts to collaborate with stakeholders and ensure seamless execution of IT projects.The role includes requirement gathering, analysis, and Responsibilities:- Gather and analyze business/system requirements.- Prepare BRDs, solution documents, and process flowcharts.- Maintain version-controlled documentation.-...

  • It Support Analyst

    6 days ago

    Mumbai, Maharashtra, India Enermech Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    We are seeking an experienced IT Support Analyst to join our dynamic IT team in Mumbai. The ideal candidate will be responsible for providing comprehensive desktop and IT support, managing the helpdesk system, and contributing to strategic IT projects. This role offers the opportunity to work closely with a global IT team and gain hands-on experience across...