General Manager-the Ritz-carlton, Mumbai

JOB SUMMARYFunctions as the primary strategic business leader of the property with responsibility for all aspects of the operation including guest and employee satisfaction human resources financial performance sales and revenue generation and delivering a return on investment to both Marriott International and property ownership Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations increased profit and market share Holds property leadership team accountable for strategy execution and guides their individual professional development The position verifies that sales engines are leveraged and initiates independent and proactive sales activities when appropriate to generate demand Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success Builds owner loyalty through proactive communication setting and managing expectations and delivering solid business results The position is actively involved in the local community and builds strong relationships with local officials businesses and customers CANDIDATE PROFILEEducation and Experience 2-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major 8 years experience in the management operations sales and marketing finance and accounting or related professional area OR 4-year bachelor s degree in Business Administration Hotel and Restaurant Management or related major 6 years experience in the management operations sales and marketing finance and accounting or related professional area Preferred General Manager experience in limited or full-service property Ability and willingness to work flexible hours including weekends holidays and late nights Property industry work experience demonstrating progressive career growth and a pattern of exceptional performance JOB SPECIFIC TASKSBusiness Strategy DevelopmentStays current with industry trends and monitors strengths and weakness of competition explores new business opportunities develops business plans designed to maximize property customer satisfaction profitability and market share ensures property business plans are aligned with the hotel s business strategies translates Marriott global strategic plan into one that can be executed on property Business Strategy ExecutionExecutes business plans designed to maximize property customer satisfaction profitability and market share ensures that property business plans and employees are aligned with business strategies holds property leadership team accountable for successful delivery of business plans experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability evaluates the success of property business strategies to inform future business plan enhancements continually ensures business plans and actions have a positive impact on property performance Sales and MarketingWorks closely with Sales and Marketing team to develop revenue generating strategies for property identifies new business leads develops tailored sales approach and actively pursues leads with Sales and Marketing team validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals verifies that property leaders understand and leverage Marriott demand engines to full potential augments guest preference for property through booking ease and quality interactions with sales force Talent Management and Organizational CapabilityCreates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement coaches Executive Committee by providing specific feedback and holds them accountable for performance creates learning and development opportunities for employees creates and effectively executes development plans for both direct reports based on their individual strengths development needs and career aspirations ensures all managers are doing the same for their direct reports identifies resource needs to strengthen property team creates succession plans for future job openings actively supports the staffing process ensures effective work processes systems and teamwork are in place to maximize individual and overall property performance Business Information AnalysisReviews business related data such as market share financial performance inventory employee engagement and customer satisfaction analyzes business information to proactively address changing market conditions ensure property operates within budgetary guidelines and achieves profit margin goals uses business information to identify indicators of product and service successes and opportunities for improvement integrates business information into business plans Employee and Labor RelationsVerifies that all employees are treated fairly and with respect builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines makes self-available to employees open door policy verifies that pay and benefits are appropriate for labor market celebrates the success of employees in a public way works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed Revenue ManagementWorks with Revenue Management team to develop effective pricing strategies balancing seasonality economy customer segments property objectives and customer satisfaction established revenue strategy that supports the hotel s positioning in local market ensures demand forecasting and sound revenue practices are in place to maximize yield identifies ways to grow occupancy RevPAR and market share by researching and staying aware of competitor strategies controls labor and capital expenses Owner RelationsBuilds strong rapport with property owners through proactive and on-going communication keeps owner informed of brand initiatives and guest experiences provides owners with in-depth analysis of property performance incorporating guest financial and employee business data manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both develops and effectively promotes ideas for improving property service and profitability to ownership Customer and Public Relations ManagementInteracts with guests and other customers on a frequent basis to obtain feedback about their experiences on property utilizes guest customer feedback to recognize outstanding employee service performance and improve service delivery emphasizes and holds leadership team accountable for addressing service failures or potential service failures and for developing innovative ways to exceed guest expectations establishes presence in the market by actively promoting an exemplary property brand image involving oneself in the local community and by developing strategic alliances with local officials businesses and customers anticipates needs of large groups or high profile guests in order to deliver flawless service verifies that products services and events attain the appropriate publicity PR buzz Company Brand Policy Procedures and Standards ComplianceVerifies property compliance with legal safety operations labor and Marriott brand product and service standards conducts both routine and short-notice quality assurance audits with specific departments holds employees accountable for performing audits on a regular basis conducts detailed walk-throughs to ensure building public areas kitchen and grounds are well-maintained safe and meet or exceed guest expectations validates that employees are appropriately trained and performing to standard Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law About the Team At more than 100 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them Attracting the world s top hospitality professionals who curate lifelong memories we believe that everyone succeeds when they are empowered to be creative thoughtful and compassionate Every day we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality As part of our team you will learn and exemplify the Gold Standards such as our Employee Promise Credo and our Service Values And our promise to you is that we offer the chance to be proud of the work you do and who you work with In joining The Ritz-Carlton you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you