Salesforce Consultant

1 week ago

Tirupati, India MyRemoteTeam Inc Full time

We’re Hiring: CRM Implementation Consultant 🚀 We are currently looking for an experienced CRM Implementation Consultant with hands-on experience in Salesforce Service Cloud and Genesys Cloud CX to help optimize customer service operations. This is an exciting opportunity to join a project where your expertise will directly influence key CRM integrations and operational efficiencies. Role Overview: As a CRM Implementation Consultant, you will: - Guide system architecture for Salesforce Service Cloud, explaining its implementation trade-offs and how it compares to other support platforms. - Lead CRM integrations and collaborate on configurations, focusing on ticketing systems and agent-facing interfaces. - Implement and optimize systems in collaboration with Genesys Cloud CX, with a focus on orchestrating live support rather than traditional ticketing. Key Responsibilities: - Explain core Salesforce Service Cloud architecture and its integrations within customer service operations. - Offer in-depth knowledge of CRM integrations, particularly how ticketing and agent-facing interfaces are structured and used operationally. - Provide expertise on Genesys Cloud CX, including pairing with ticketing systems and CRM integrations in production environments. - Articulate when and why organizations should choose Genesys over other platforms like Zendesk, focusing on its unique use cases. Key Qualifications: - Extensive hands-on experience in Salesforce Service Cloud within a CS/CX leadership role. - Deep familiarity with Genesys Cloud CX, and an understanding of how it differs from traditional ticketing systems. - Expertise in configuring CRM integrations and operational workflows for customer service teams. - Ability to clearly articulate trade-offs between CRM systems and when one solution is more suitable than another. Interested? Apply Now Please share your resume with us at sandeep.patel@truelancer.com. Let’s talk about how you can contribute to our project

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