Senior Associate

1 week ago

Bangalore Karnataka, India Laundryheap Full time

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning We collect clean and return customers items in as little as 24 hours often making us the fastest in our industry Headquartered in the UK our service is available in 14 international markets and we re currently in the process of expanding further across Europe Asia and North America We are currently looking for an Senior Associate Driver Operations - US Voice Process to join our fast-growing Fleet team at our office in Bangalore India As we are an international brand working with different time zones we require the potential candidate to be flexible to work in shift patterns You ll make a difference Reporting to the Senior Division Manager as the Senior Associate Driver Operations - US Voice Process you will be responsible for supporting the Fleet Team for the EU market and ensuring the entire supply of contractors Partner Drivers is taken care of The roles responsibilities can be broadly outlined as follows Recruiting Partner Drivers Make outbound calls to potential drivers and guide them through our recruitment process Driver Support Handle inbound emails and chats from drivers assisting with payment questions feedback work confirmation and contract issues Quality Assurance Investigate and correct any errors made by partner drivers Mentorship Guide and support team members to achieve their goals and improve KPI management Monitor Key Performance Indicators KPIs for the team Identify areas for improvement and implement strategies to achieve KPI targets Coordination Liaise with drivers globally and collaborate with teams in London the US and Singapore Driver Management Respond to driver queries manage performance and ensure driver supply meets client demand Project Leadership Lead projects to improve our operations Required skills Bachelor s degree or equivalent Proven experience with a minimum of 3 years Excellent communication skills both verbal and written with the ability to explain the process and policies clearly to drivers Past experience working in the night shifts rotational shifts Email and chat process experience Ability to work in a fast-paced and dynamic environment handling multiple driver-related issues simultaneously Foster a collaborative and positive work environment Empathy and a customer-centric approach to problem-solving ensuring a positive experience for drivers Preferred Skills Previous experience in International voice process US EU calling preferably with exposure to supporting drivers Previous experience in operations and logistics is a big plus Previous experience in a startup is a big plus Work Schedule 9-hour shifts 8 working hours 1-hour break 5 days a week 2 week-offs based on rota Office-based role in Bengaluru Note Bengaluru-based immediate joiners are preferred Designation may vary based on experience and organizational structure We love to work with ambitious proactive people who have a can-do attitude and are confident decision-makers So if this sounds like you take this opportunity and apply to join the International Laundryheap Team today

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