Telecalling Executive

3 weeks ago

Kolkata India Auroedge Private Limited Full time

Job Description Job Title : Telecalling Executive Location : North Dum Dum, Kolkata Work Mode : Onsite Experience : 1+ Yrs Objective of the Role: The Telecalling Executive will be responsible for reaching out to potential customers over the phone to generate qualified leads and create interest in the company's products or services. This is a non-sales, lead-generation-focused role, where the executive's primary goal is to engage with prospects, share information, and collect accurate contact and interest details for further follow-up by the sales team. Key Responsibilities: Lead Generation & Customer Interaction - Make outbound calls to potential customers from provided databases or leads. - Introduce the company's offerings clearly and confidently to individuals (students, parents, professionals, etc.). - Generate interest and collect essential details (Name, Contact Number, Location, Product Interest). - Handle inbound inquiries and convert them into potential leads where applicable. Lead Data Collection & Reporting - Ensure that all leads collected are genuine, complete, and accurate. - Maintain proper documentation of every call and update lead details in the system or tracker. - Submit daily and weekly reports on lead generation and call outcomes to the reporting manager. Communication & Brand Representation - Represent the company professionally and maintain a courteous tone during all customer interactions. - Provide accurate information and address basic queries regarding the company's products or services. - Follow the communication script and guidelines provided to ensure consistency and brand alignment. Target Achievement - Meet daily and weekly lead generation targets as assigned. - Ensure that the leads generated are of high quality and suitable for follow-up by the sales or counseling team. Other Requirements: - Good communication and interpersonal skills (in local language, English, or Hindi as applicable). - Comfortable making a high volume of outbound calls daily. - Basic understanding of lead tracking and reporting tools (Excel or CRM preferred). - Self-motivated and target-driven approach. - Prior telecalling or customer service experience preferred but not mandatory. Performance Target: - Per Day Target: 2025 qualified leads or bookings.

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