Customer Care Officer Jobs Opening in Solocabs technology pvt ltd at Kanpur-Others, Kanpur Nagar, Kanpur DehatLess

Job Summary: The Customer Care Officer serves as the frontline representative of an organization, responsible for handling inquiries, resolving complaints, and ensuring a positive customer experience. The primary goal of this role is to foster customer satisfaction and loyalty by providing timely, efficient, and courteous service across various communication channels, including phone, email, live chat, and face-to-face interactions. The Customer Care Officer must be knowledgeable about the company’s products, services, and policies and must be able to convey information in a clear, friendly, and professional manner.Key Responsibilities: Customer Interaction and Support: Handle incoming customer inquiries through telephone, email, live chat, or in-person communication. Provide accurate, valid, and complete information regarding products, services, and policies using appropriate methods and tools. Resolve customer complaints efficiently and empathetically by identifying the root cause and offering appropriate solutions. Escalate unresolved issues to the relevant departments or supervisors as necessary. Follow up with customers to ensure that their issues have been resolved to their satisfaction. Problem-Solving and Issue Resolution: Investigate and diagnose customer issues by gathering information and consulting with internal departments. Take ownership of customer concerns and follow through to resolution. Maintain comprehensive records of customer interactions, including details of inquiries, complaints, comments, and actions taken. Customer Relationship Management: Build and maintain long-term relationships with customers by providing excellent and personalized service. Anticipate customer needs and offer proactive support to enhance customer satisfaction. Offer guidance and advice on product selection, usage, warranties, and after-sales service. Data Entry and Record-Keeping: Accurately record all interactions with customers in the company’s CRM (Customer Relationship Management) system. Maintain up-to-date knowledge of company offerings, promotions, and procedures. Prepare reports and summaries of customer feedback, service issues, and complaint trends for management review. Team Collaboration: Collaborate with other customer care team members and departments such as sales, technical support, and logistics to ensure seamless service delivery. Participate in team meetings, training sessions, and workshops to stay informed about company updates and customer service best practices. Compliance and Policies: Adhere to company policies and procedures, including data protection and confidentiality requirements. Follow all health and safety guidelines, especially when handling in-person interactions or physical product returns.Key Skills and Competencies: Communication Skills: Exceptional verbal and written communication abilities to clearly convey information and empathize with customers. Problem-Solving Skills: Ability to think critically and resolve issues effectively while maintaining a customer-first mindset. Patience and Empathy: Calm and understanding approach when dealing with difficult or upset customers. Technical Proficiency: Basic computer skills and familiarity with CRM systems, email platforms, and customer support software. Time Management: Ability to prioritize tasks and handle multiple interactions simultaneously without compromising service quality. Attention to Detail: Ensure accurate information is provided and recorded in all customer interactions. Team Player: Willingness to collaborate and share knowledge with team members for the benefit of the customer and the organization.More information about this Customer Care officer JobPlease go through the below FAQs to get all answers related to the given Customer Care officer jobWhat are the job requirements to apply for this Customer Care officer job position? Ans: A candidate must have a minimum of fresher as an Customer Care officer What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, Other Graduate What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Care officer is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Care officer position? Ans: There are immediate 1 job openings for Customer Care officer in our Organisation.

Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, Other Graduate